利用物联网扩展物业管理：BAKAN Stays 和 Guesty 案例研究
技术
- 网络与连接 - 5G
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 设备与机械
适用功能
- 设施管理
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
关于客户
BAKAN Stays 是一家位于加拿大蒙特利尔的物业管理公司。该公司由两位大学本科生 Jeremie Dayan 和 Kevin Cohen 于 2014 年创立。他们从一套公寓开始，由于需求旺盛而迅速扩张。该公司通过提供卓越、响应迅速且高效的宾客沟通和服务而脱颖而出。 BAKAN Stays 已发展成为蒙特利尔最具主导地位的短期租赁物业管理公司之一，管理着全市 100 个房源，并提供无与伦比的以地点为中心的个人服务。
挑战
BAKAN Stays 是一家位于蒙特利尔的物业管理公司，由两名本科生于 2014 年创立。该公司从一套公寓开始，由于需求旺盛而迅速扩张，在前六个月内管理了 30 套公寓。随着公司的发展，它在维持卓越、响应迅速和高效的宾客沟通和服务的承诺方面面临着挑战。创始人发现自己不断与客人沟通，导致深夜打电话和发短信。此外，他们花费了太多的时间、精力和资源，在各种在线旅行社 (OTA) 上手动列出其酒店，每个旅行社都有不同的定价水平。创始人意识到他们旧的做事方式不再可持续，他们需要一个解决方案来自动化操作并减轻他们的痛点。
解决方案
为了应对挑战，BAKAN Stays 在 2015 年实施了 Guesty 的自动消息传递工具。该工具使他们能够创建一系列定制的个性化消息，并在客人入住期间的任何阶段通过短信、电子邮件或预订平台发送给客人。这种自动化改变了公司的游戏规则。此外，他们还使用 Guesty 的渠道管理器同时在多个 OTA 上发布和调整列表，从而腾出时间专注于打造标志性的宾客体验。他们还使用平板电脑以及数字和实体礼宾服务为客人提供当地提示。在 COVID-19 危机期间，Guesty 提供了持续的指导、资源和支持，帮助 BAKAN Stays 应对挑战。
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