通过 Guesty 扩大物业管理业务：案例研究
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 建筑物
- 水泥
适用功能
- 设施管理
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
瑞安·斯科特 (Ryan Scott) 是一位经常旅行的人，他涉足了圣地亚哥的短期租赁市场。最初，他负责管理自己的 Airbnb 个人资料和预订，而他的邻居负责办理客人入住手续。随着他的租赁业务不断取得成功，他接管了整个房产的在线管理，最终导致了他自己的短期租赁公司 Surfcomber Rentals 的诞生。然而，随着业务的扩展，由于管理要求呈指数级增长，管理每个额外的单位变得越来越具有挑战性。为了平衡全职工作和不断增长的租赁业务需求，Ryan 需要一个能够适应他的业务风格和个性、提供质量管理控制的解决方案，以及一个可以随着时间的推移学习和改进的系统。
挑战
Ryan Scott 是一位经常旅行的人，他利用 Airbnb 进行物业管理，涉足圣地亚哥的短期租赁市场。最初，他负责管理自己的 Airbnb 个人资料和预订，而他的邻居负责办理客人入住手续。随着他的租赁业务不断取得成功，他接管了整个房产的在线管理，最终导致了他自己的短期租赁公司 Surfcomber Rentals 的诞生。然而，随着业务的扩展，由于管理要求呈指数级增长，管理每个额外的单位变得越来越具有挑战性。为了平衡全职工作和不断增长的租赁业务需求，Ryan 需要一个能够适应他的业务风格和个性、提供质量管理控制的解决方案，以及一个可以随着时间的推移学习和改进的系统。
解决方案
Ryan 在 Guesty 中找到了解决方案，这是一个宾客管理系统，提供 24 小时服务、提供适当的宾客响应并保持友善。 Guesty 提供了急需的效率和灵活性，使 Ryan 能够创建自己的宾客通信模板并在正确的时间发送锁码。该系统与 Airbnb 平台的全面集成使其有别于其他解决方案。它使房东能够在短期租赁业务中取得更多成就，而无需外部集成软件或与 Airbnb 的临时接触。 Guesty 在 Airbnb 内管理的独特专长使 Ryan 能够以更低的成本在线推出新房产。该系统还帮助他有效地处理差评，根据其他地方的成功策略提供建议。重要的是，Guesty 的支付模式是基于交易的，这意味着房东只有在收到预订付款时才需要支付服务费用。
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