Cloudera > 实例探究 > 加速合规性并建立客户信任:ANZ Bank 与 Cloudera 的合作之旅

加速合规性并建立客户信任:ANZ Bank 与 Cloudera 的合作之旅

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技术
  • 分析与建模 - 机器学习
  • 基础设施即服务 (IaaS) - 私有云
适用行业
  • 金融与保险
  • 零售
适用功能
  • 产品研发
  • 质量保证
用例
  • 租赁金融自动化
  • 机器间付款
服务
  • 云规划/设计/实施服务
  • 数据科学服务
关于客户
ANZ Bank 是澳大利亚一家上市公司,为 32 个市场超过 850 万零售和企业客户提供银行和金融产品及服务。该银行致力于可持续发展和企业责任,并专注于数字创新并通过新技术和服务改善客户体验。
挑战
澳新银行希望识别违规情况,并通过向客户退款来弥补过去二十年的监管失误,从而建立客户信任。然而,查看过去二十年的每一笔交易和余额是一项耗时且资源密集的任务。
解决方案
澳新银行部署了Cloudera数据平台私有云基地(CDP私有云基地)来加速合规性。该银行利用数据摄取、客户细分和报告等功能来实施各种用于数据取证分析的产品管道。借助 Cloudera 的开放数据 Lakehouse,澳新银行可以识别合规性差距并采取行动解决这些问题。
运营影响
  • The deployment of the Cloudera Data Platform Private Cloud Base significantly accelerated ANZ Bank's compliance process. The bank was able to quickly sift through past transactions, allowing it to issue refunds to over 3.5 million customer accounts, both past and present, efficiently. The platform provided a rich and reliable data product that enabled new use cases for several business-critical banking teams. As a result, ANZ Bank built brand trust and drove responsible banking practices. The bank also plans to proactively ensure that discrepancies do not happen in the future through a responsible banking initiative powered by data and machine learning.
数量效益
  • ANZ Bank refunded approximately AUD500 million to over 3.5 million affected accounts.
  • The bank was able to analyze every single transaction over the past 20 years, which amounted to approximately 10 PB of data.
  • The bank plans to support these initiatives with a team of 500 data scientists and machine learning experts.

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