SA Water Streamlines Effort for Regulatory Proposals
公司规模
1,000+
地区
- Pacific
国家
- Australia
产品
- Alfabet IT Planning and Portfolio Management
技术栈
- Alfabet
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 公用事业
适用功能
- 商业运营
- 采购
用例
- 基础设施检查
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
关于客户
SA Water is a company owned by the Government of South Australia. The company provides water and water services to more than 1.6 million customers. It employs more than 1,400 people and manages $14 billion in assets. The company's mission is to deliver safe, sustainable, and affordable water services for the community. As a provider of essential services, SA Water is a key enabler of the growth, prosperity, and livability of South Australia. To continue to provide quality services and value to customers far into the future, SA Water has developed detailed strategic plans to address the challenges and opportunities most likely to influence the company over the next quarter-century. Information Services (IS) provides technology services and expertise to all SA Water’s business groups. This also encompasses support for effecting SA Water’s technology capital expenditure plan, which consists of roughly 40 business change and IT asset life-cycle initiatives, as well as the company’s five-year Digital Strategy to address the changing expectations of customers.
挑战
SA Water, owned by the Government of South Australia, faced a significant challenge when preparing its first Regulatory Business Proposal (RBP). The company needed to bridge information silos, aggregate knowledge capital dispersed throughout the company, identify and fill information gaps, and leverage it all collectively to create a holistic, multi-year plan. In conjunction with this effort, the Information Services (IS) forward plan of capabilities, initiatives, and business demands had to be broadened from a yearly focused approach into a multi-year strategy to be in line with SA Water’s RBP. The company needed an integrated, flexible planning tool that would increase visibility across SA Water’s business domains, enable tracking of capital expenditure planning activities, and facilitate demand prioritization and scenario analyses.
解决方案
SA Water selected Alfabet for planning and portfolio management because they could use the framework, core functionality, data model, and best practices inherent in the solution with minimal customizations. Implementing demand, portfolio, and architecture management was one of the first projects planned as part of the RBP. To get started quickly, Software AG consulting worked side-by-side with the IS team, providing guidance on the initial configuration, executing roll-out training, and facilitating upgrades. The IS team employs a focused evolutionary development approach, where each evolution realizes a major benefit for SA Water, such as defining the application catalog and capital projects, and enables more in-depth analysis for costs, impact of changes, and so on. Using Alfabet provides IS a great deal more flexibility with analysis and scenario planning; IS can now do multi-year capability planning and see the architecture and application baselines, as well as the status of IT continuity testing.
运营影响
数量效益
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