Royal Philips Electronics fuels regulatory compliance and customer data accuracy with the Provider MasterFile™
公司规模
1,000+
地区
- America
国家
- United States
产品
- Provider MasterFile
技术栈
- Data Management
- System Interoperability
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 医疗保健和医院
- Professional Service
适用功能
- 商业运营
- 销售与市场营销
用例
- 监管合规监控
服务
- 数据科学服务
- 系统集成
关于客户
Royal Philips Electronics (Philips) is a global, diversified health and well-being company and leader in health care, consumer lifestyle, and lighting. Philips operates in over 100 countries and employs approximately 80,000 people worldwide. The company is committed to improving people's lives through meaningful innovation in the areas of healthcare, consumer lifestyle, and lighting. Philips Healthcare, a division of Royal Philips Electronics, focuses on delivering advanced healthcare solutions that improve patient outcomes and enhance the quality of care. The division offers a wide range of products and services, including diagnostic imaging systems, patient monitoring systems, and healthcare IT solutions. Philips Healthcare is dedicated to addressing the challenges faced by healthcare providers and ensuring compliance with regulatory requirements to maintain high standards of patient care and safety.
挑战
The compliance professionals at the Philips Healthcare division were vetting solutions to comply with the U.S. Physician Payment Sunshine Act, as well as state-level reporting. Their existing manual process to address the requirements of Vermont and Massachusetts state transparency laws was inefficient and cumbersome. Whatever solution the team decided upon, they understood that the quality of their customer data would impact compliance. Given the complexity and expense of managing customer data in-house, they approached LexisNexis® and several other vendors. The priorities were the following: Compliance - Improve the quality, depth and breadth of their customer master, which served as the foundation for regulatory reporting. Customer Satisfaction - Mitigate the risk of damaged customer relationships as a result of inaccurate reporting. After a rigorous evaluation process, which included an initial data quality assessment to understand the scope of data available, Philips identified the customer attributes that were most important to them: State license, Sanctions, NPI, Teaching hospital flag, Mass ID-covered recipient.
解决方案
After careful consideration, Philips chose LexisNexis® for their Provider MasterFile. LexisNexis® was able to demonstrate the ability to audit and rapidly validate a highly dynamic provider universe that experiences the following monthly changes: 45,000 state license status changes, 30,000 address changes, 23,000 new NPIs, 40 additional OIG prescriber sanctions. Philips opted for full access to the Provider MasterFile, including: Health care professionals (HCPs), Health care organizations (HCOs), HCP and HCO affiliations, Quarterly data updates. With the Provider MasterFile, Philips was able to streamline their data management processes and ensure the accuracy and completeness of their customer data. This allowed them to focus on improving system interoperability by integrating travel and expense, purchase orders, and a proprietary system used to capture all other spending. The result was a more seamless process and a better handle on regulatory reporting.
运营影响
数量效益
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