RingCentral API 集成提高了 OppSource 销售线索生成软件的生产力
技术
- 自动化与控制 - 人机界面 (HMI)
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 设备与机械
- 电信
适用功能
- 产品研发
- 销售与市场营销
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
OppSource 是一家位于明尼苏达州圣保罗的科技公司。该公司成立于2009年，拥有一支由13名员工组成的小团队。 OppSource 是面向销售开发代表 (SDR) 的 PursuitPro 软件的创建者。该公司最初成立的目的是成为一家软件公司，但在经济大衰退期间，创始人发现的最大机会是为需要最大限度提高剩余内部销售团队效率的客户提供外包 SDR 团队，裁员之后。 OppSource 的软件旨在提高 SDR 在需要大量电话联系的工作中的工作效率。
挑战
OppSource 是一家为销售开发代表 (SDR) 提供 PursuitPro 软件的公司，其成立的目的是通过为 SDR 创建专门的角色来专注于勘探，从而提高销售团队的效率。然而，该公司面临着如何提高特别提款权在需要大量电话联系的工作中的生产力的挑战。最初，OppSource 会让 SDR 与客户拥有的任何客户关系管理 (CRM) 平台配合使用作为其标准。该公司希望提供一个系统，能够在潜在客户感兴趣的时刻对其进行跟进，并围绕下一个最好的潜在客户来安排他们的一天。尽管电话联系在 SDR 中很重要，但许多组织仍然让代表手动拨打每个号码。 OppSource 需要一种解决方案，使 SDR 更有效地花在电话上的时间，从而大幅提高生产力。
解决方案
OppSource 通过 RingCentral、用于自动拨号的 RingCentral for Desktop 软电话以及 RingCentral API 找到了应对挑战的解决方案。该公司的 PursuitPro 云软件与 RingCentral Office® 和 RingCentral Platform API 配合使用，使代表能够拨打更多电话并更有效地处理电话。该软件提供了一个用户界面，可以向 SDR 提醒感兴趣并需要立即跟进的潜在客户。它还为他们提供了他们所需的关于名单上的下一个潜在客户的所有信息，这些信息聚集在一个地方，再加上通过点击呼叫拨号来组织呼叫队列。其他功能包括通话录音以及主管能够“在代表耳边低语”或在必要时接听电话。 OppSource 还推出了一项功能，利用 RingCentral API 根据通话所在州的法律，逐个通话地打开或关闭通话录音。
运营影响
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