Rhenium Alloys Makes the Switch to Velosio and Finally Experiences Partner Satisfaction
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Microsoft Dynamics GP
- Velosio
技术栈
- Microsoft Dynamics GP
- Paperless System Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用功能
- 商业运营
- 仓库和库存管理
用例
- 库存管理
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Rhenium Alloys, Inc. is a leading manufacturer of refractory metals and high-temperature products, located near Cleveland, Ohio. The company brings technology and engineering together to provide innovative solutions to customers in a wide range of industrial, government, and high-tech applications. Committed to continuous improvement in product quality, Rhenium operates an extensive research program to identify innovations and technologies in metals and alloys. The company has been using Microsoft Dynamics GP since 2007 for accounting and inventory management, and they have integrated a paperless system with Dynamics to enhance their operations.
挑战
In mid-2011, Rhenium Alloys began growing impatient with their software partner's lack of responsiveness. While they were content with the quality of service they received when they managed to get it, it was hit or miss whether they could get ahold of their partner. This inconsistency led to concerns that the product, Microsoft Dynamics GP, wasn't being used to its full potential. The company felt that the lack of responsiveness was reflective of the people, the culture, and the habits of the users. This situation prompted them to seek a more reliable and responsive software partner.
解决方案
After running some internal testing, Rhenium Alloys decided to make the switch to Velosio as their trusted software partner. Velosio provides a dedicated Account Manager to serve as a primary point of contact for every client, regardless of size or number of users. To ensure they would see an improved response time, Rhenium conducted a test by contacting both Velosio and their existing software partner for the next three technical issues they faced. Velosio's outstanding response time and ability to solve issues quickly impressed Rhenium Alloys. In May 2012, Rhenium Alloys officially became a client of Velosio. The company now utilizes their accounting software to its fullest ability and experiences ongoing satisfaction and confidence with Velosio. The dedicated support from Velosio has made Rhenium Alloys more comfortable and confident in their day-to-day operations with Microsoft Dynamics GP.
运营影响
数量效益
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