Vonage > 实例探究 > 借助 Vonage 的云联络中心彻底改变奢华生活方式管理

借助 Vonage 的云联络中心彻底改变奢华生活方式管理

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技术
  • 网络与连接 - 网关
  • 传感器 - 液位传感器
适用行业
  • 建筑物
  • 教育
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 库存管理
  • 篡改检测
服务
  • 云规划/设计/实施服务
  • 系统集成
关于客户
主要服务于高净值和超高净值个人、奢侈品牌、金融机构、汽车制造商和优质房地产开发商
挑战
本质上,奢华生活方式管理和礼宾服务需要为高净值客户提供卓越的客户服务
解决方案
典型地实施了 Vonage 的云联络中心解决方案,该解决方案与现有的 Salesforce CRM 无缝集成
运营影响
  • The implementation of Vonage's solution revolutionized Quintessentially's customer service. The company was able to deliver a highly personalized service to its clients, with calls being immediately answered by friendly personnel who were provided with valuable extra information about the caller. The system also facilitated the routing of calls based on location, allowing Quintessentially to answer calls in the local language. The click-to-dial service enabled advisors to make outbound calls directly through Salesforce, enhancing efficiency. Furthermore, Vonage's solution ensured business continuity and disaster recovery, allowing Quintessentially to be available for their customers at all times. The security of customer data was also ensured with Vonage's ISO27001 and PCI compliance.
数量效益
  • Vonage's solution provided real-time visibility of call queues, abandonment levels, and handling times across over 40 offices worldwide.
  • The reporting tool provided regular updates on service levels to members and corporate partners.
  • Vonage's solution enabled fast and easy retrieval of calls for coaching and development of Lifestyle Managers.

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