收入使销售代表能够超出配额高达 120%
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 教育
适用功能
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
- 时间敏感网络
服务
- 培训
关于客户
本案例研究的特色是一家为各种规模的企业提供福利管理和技术、经纪人和咨询服务、薪资解决方案以及其他综合工具和策略的提供商。
挑战
当 Covid-19 大流行爆发时，这家福利提供商需要一种电话解决方案，该解决方案不仅能让远程代表与更多关键决策者联系，还能更深入地了解销售和客户服务代表与买家的对话。此外，管理者经常感觉自己“必须同时无处不在”，并且发现很难知道谁需要辅导、为什么需要辅导以及如何辅导他们。
解决方案
该公司决定实施 Revenue.io 平台，因为该平台可以让他们在一个平台内解决销售参与、辅导、洞察等问题。通过整合解决方案，该公司可以简化培训流程，从而支持更快的入职时间。 RingDNA 全球通信中心使代表能够拨打电话并与关键决策者进行更多对话。由于呼叫、处置和其他关键数据点会自动记录在 Salesforce 中，因此即使销售代表远程工作，管理人员也可以实时查看销售代表的活动和结果。对话 AI 使销售经理能够扩展顶尖员工的专业知识。借助 Moments™，经理可以为销售代表提供实时情境指导。
运营影响
数量效益
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