零售商通过可视性确保客户体验和收入
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG certified 9800 and 4800 series software appliances
- nGenius Packet Flow Operating System (PFOS)
- nGenius 7100 series packet flow switch
技术栈
- Adaptive Service Intelligence (ASI)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
客户是一家价值数十亿美元的零售商，在北美拥有数百家门店。他们提供各种用于家庭和企业及其周边的产品。客户服务是这家零售商的首要任务，无论是在店内还是通过其强大的网络服务在线。他们的数千名员工严重依赖数字技术进行店内库存管理，以及识别附近商店或配送仓库中的产品。这使得零售商的广泛网络和数据中心成为其成功的关键。中断会影响信用卡授权、客户订单处理和管理以及库存状态和更新。当数字服务中断，并且购物者和客户可以察觉时，对零售商业务的影响可能是巨大的——无论是从收入还是声誉的角度来看。
挑战
该零售商的数据中心已升级以支持高速流量，但部分核心部分存在可见性缺口。他们还希望降低成本，减少监控生态系统中的供应商和工具混乱。疫情期间，该零售商的 IT 员工需要评估其监控工具的当前状态，尽可能整合以提高成本和运营效率，并确保解决可见性缺口，以保持店内和线上的优质客户体验。
解决方案
该零售商与 NETSCOUT 合作制定了一项策略，以扩展其当前解决方案，从而深入了解其 40G 数据中心电路。他们为数据中心的特定区域选择了采用 ASI 智能数据技术的 ISNG 9800 和 4800 设备，以保持其网络关键核心所需的应用程序性能、可用性、可靠性和优质服务交付的一致性。IT 团队还评估了部署来自两个不同供应商的交换机的数据包代理策略。他们决定将 nGenius 7100 系列数据包流交换机纳入其策略中。7100 系列数据包代理为 IT 团队提供了一个面向未来的选择，支持比当前使用的更高速的接口，能够为特定安全用例提供主动窃听，并具有加密和解密功能。
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