Renters Warehouse Leverages AppFolio Property Manager To Grow From 30 Customers To Over 4,000
公司规模
1,000+
地区
- America
国家
- United States
产品
- AppFolio Property Manager
技术栈
- ACH Payment System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Renters Warehouse is one of the largest and most awarded property management companies in the US. It provides professional landlord services to 2,800 customers from its Minnesota headquarters and 4,000 customers nationwide through its franchise brand. The company started in 2007 and initially used a homegrown spreadsheet system to manage its customer base. Over time, the company realized the limitations of this manual system and sought a more sophisticated solution to handle its growing list of owners and tenants. Renters Warehouse aimed to expedite the process of receiving rent and improve its accounting infrastructure to support its expansion goals.
挑战
When Renters Warehouse started in 2007, the company was using a homegrown spreadsheet system to manage its base of about 30 customers. The manual nature of the system caused time-consuming setbacks and limited the company’s ability to scale quickly. Renters Warehouse knew it had to look for a solution to expedite the process of receiving rent and get a better handle on the accounting infrastructure for its growing list of owners and tenants. The company’s manual system was not only costing time, but money as well. They used to have $20,000 to $30,000 a year in bad checks. They knew that if they wanted to meet their goals of expanding and starting to work with franchise owners, they needed to upgrade from spreadsheets. They began seeking a system that was sophisticated enough to provide the functionality they needed, but also simple enough to support many users.
解决方案
Renters Warehouse implemented AppFolio Property Manager in 2008 to replace its manual spreadsheet system. The new system was clean, sleek, simple, and intuitive, allowing for quick implementation and significant time savings. The biggest challenge was transferring existing data, but AppFolio provided substantial support throughout the process. The ability to have tenants pay rent online through the AppFolio Property Manager ACH feature was a game-changer, reducing the time and money spent dealing with bad checks and late rent. Now, 95 percent of Renters Warehouse tenants pay online, and the company processes over $3 million per month in rent through the online payment system. The system also offers training resources and ACH capabilities, making it easier for franchisees to get up to speed quickly. The company has mandated that all Renters Warehouse offices use AppFolio Property Manager due to its competitive advantages.
运营影响
数量效益
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