Remote Support That Helps a Higher Ed Institution Achieve Its Strategic Goals
公司规模
1,000+
地区
- America
国家
- United States
产品
- Bomgar B400 appliance
技术栈
- Bomgar
- Active Directory
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 教育
服务
- 系统集成
关于客户
The University of North Dakota (UND) is the state’s most comprehensive research university and the primary center for professional education and training. Founded by the Dakota Territorial Assembly in 1883, six years before North Dakota became a state, UND has a strong liberal arts foundation surrounded by a variety of professional and specialized programs. UND is one of only 47 public universities in the Nation with accredited graduate schools for both law and medicine. With its central campus located in Grand Forks, North Dakota, UND enrolls more than 14,000 students and has approximately 200 fields of study. Its online programs provide academic and degree opportunities to students that reach well beyond its campus, and the University has an international reputation for research.
挑战
The University of North Dakota (UND) launched an initiative called 'Exceptional UND' in 2010, aimed at advancing strategic priorities that included facilitating collaboration and enriching the student and faculty experience throughout the University. At that time, UND had nine colleges, eight of which had their own tech support teams. These teams used a variety of remote support tools, including Bomgar. To further the Exceptional UND initiative, the University’s CIO wanted to consolidate the activities of the various tech support teams to ensure that they delivered a unified experience to users. This led the University to evaluate the remote support tools it was using in the hopes of standardizing on one tool that met the entire University’s needs.
解决方案
The University of North Dakota evaluated a number of remote support products, including Bomgar and a cloud-based solution, both already in use on campus. They were looking for a solution that was very easy to use, so the end user did not have to type in codes or follow a complicated set of instructions to give them access to their machine. The team was also interested in finding a solution that would always provide a reliable connection. The Bomgar B400 appliance is now the remote desktop solution for 113 tech representatives working in UND’s 18 support teams. Integrated with the University’s Active Directory solution, Bomgar allows support representatives to log in with the same username and password they use for general system access. The support teams also appreciate Bomgar’s Jump Client technology, which enables easy access to computers within the UND network without requiring user involvement and allows the technicians to pin sessions so that they can reconnect to the computer at a later time even if it is unattended.
运营影响
数量效益
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