Remote Support Capabilities That Help Drive a Managed Service Provider’s Success
公司规模
11-200
地区
- America
国家
- United States
产品
- Bomgar
技术栈
- Remote Support Solutions
- Bomgar’s Embassy feature
- Bomgar’s Canned Scripts feature
- Bomgar’s Intel vPro integration
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 商业运营
用例
- 远程协作
- 远程控制
服务
- 系统集成
- 培训
关于客户
Sora Technologies is a managed service provider that operates as an enterprise-class IT department for small and medium-sized businesses. The company is headquartered in Peoria, Illinois, and offers its clients a fast, reliable network, fixed technology support costs, and peace of mind knowing that everything in IT is under control. Working with Sora Technologies gives companies true control over the cost, performance, and effectiveness of information technology. The company was founded in 2010 by Jacob (“Jake”) Adams, who evaluated a number of companies that offered remote support solutions before launching Sora Technologies.
挑战
Sora Technologies, a managed service provider, was seeking a remote support solution that would complement its business model, which was based on the idea of doing 80% of their work remotely and maximizing the number of devices they could support per technician. The remote support tool they chose would have a direct impact on successfully executing this business model. They needed a solution that offered high-level security capabilities, as they serve many clients in the healthcare and financial services industries where security is a top priority. They also needed a solution that was easy to use and would enhance productivity.
解决方案
Sora Technologies chose Bomgar as their remote support solution. Bomgar stood out due to its breadth of security capabilities, including 256-bit encryption, session recording, and removal from end-users’ computers when sessions end. These features support compliance with HIPAA as well as Sarbanes-Oxley, PCI, and other financial security requirements. Sora Technologies also uses Bomgar to manage vendor access to its own systems, enhancing security. Bomgar’s Embassy feature allows secure, auditable, cross-platform remote access from vendors who need to regularly access Sora’s systems. Sora can create an Embassy for each vendor, and granularly control what each can or cannot access. Bomgar’s interface and feature set enhance productivity as well. Technicians can open many different sessions and organize them on tabs across the top of the console. The multi-session capability allows them to work other sessions during downtime. Sora also uses Bomgar’s Canned Scripts feature, which allows them to preprogram common troubleshooting steps that technicians can execute with a single click.
运营影响
数量效益
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