实例探究 > Remedy Creates a 5-Star Patient Experience with Olark

Remedy Creates a 5-Star Patient Experience with Olark

公司规模
SME
地区
  • America
国家
  • United States
产品
  • Olark
技术栈
  • Live Chat
  • Co-browsing
  • Pre-Chat Forms
  • Shortcuts
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Brand Awareness
  • Digital Expertise
技术
  • 功能应用 - 企业资源规划系统 (ERP)
  • 功能应用 - 远程监控系统
适用行业
  • 医疗保健和医院
适用功能
  • 商业运营
用例
  • 远程病人监护
服务
  • 系统集成
  • 培训
关于客户
Remedy is a virtual, on-demand healthcare provider based in Austin, Texas. Established in 2015, Remedy offers on-demand house calls, 24/7 video visits, walk-in clinics, and pop-up drive-through clinics for COVID-19 testing. Remedy aims to make healthcare accessible and convenient, allowing patients to book appointments online and see service prices in advance. The company values exceptional patient experience and inclusivity in patient communication.
挑战
The healthcare industry is notoriously complex, slow, and expensive. Remedy wanted to make the patient booking process fast, easy, and transparent. They aimed to remove friction from the patient booking process and offer more options for patient communication. Remedy also wanted to keep up with patient preferences in today's constantly connected world.
解决方案
Remedy implemented Olark's live chat solution to enhance patient experience. Key features used include chat transcripts for continuous improvement, pre-chat forms to ensure compliance with HIPAA regulations, shortcuts for quick responses to complex questions, and co-browsing to assist patients in booking appointments. These features collectively made scheduling and inquiries fast and easy for patients.
运营影响
  • Remedy has made healthcare painless and convenient, resulting in thousands of five-star reviews across Facebook, Google, and Yelp.
  • The provider has the most five-star ratings out of all healthcare practices in Central Texas.
  • Some reviews specifically highlight the ease of using Remedy's live chat service.
  • Patient communication with Remedy is fast, easy, and accessible, upholding the company's core values.
数量效益
  • Thousands of five-star reviews across Facebook, Google, and Yelp.
  • Most five-star ratings out of all healthcare practices in Central Texas.

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