借助 IBM Watson Health 降低成本并增强公民能力
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- IBM Watson Care Manager
- Harrow Council’s MCeP personal budget system
- IBM Design Thinking
技术栈
- Natural Language Processing
- Data Integration
- Data Visualization
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
适用行业
- 城市与自治市
- 医疗保健和医院
适用功能
- 物流运输
- 采购
用例
- 预测性维护
- 远程资产管理
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
哈罗区议会位于伦敦西北部，是伦敦宗教和种族最多元化的行政区之一，服务约 25 万人。该地区的 85 岁以上老人数量也日益增多，预计未来 20 年内这一群体的规模将翻一番。过去几年，哈罗区议会以创新而闻名。该区议会因具有突破性的“我的社区电子钱包”（MCeP）解决方案而备受赞誉。MCeP 于 2013 年推出，旨在应对日益紧张的预算压力，它让服务用户能够控制和选择如何使用他们的社会护理个人预算。MCeP 在服务提供商之间形成了良性竞争，目前已有 750 多家提供商为人们提供各种服务。
挑战
位于伦敦西北部的哈罗市议会为大约 250,000 名居民提供服务，其任务是在四年内削减数百万英镑的社会服务预算。该议会已经凭借其开创性的 My Community ePurse (MCeP) 解决方案赢得了创新声誉，该解决方案让服务用户能够控制和选择如何使用他们的社会护理个人预算。然而，议会希望通过添加医疗保健组件来扩展此解决方案并使其适用于更广泛的受众。议会认为，这种扩展可以进一步节省开支，并使符合条件的公民能够管理和控制自己的健康和护理预算，选择更符合他们需求的护理服务。
解决方案
哈罗委员会决定使用 IBM Watson Care Manager 平台为其 MCeP 解决方案添加医疗保健组件。IBM Watson Care Manager 解决方案旨在让护理经理和个案工作者广泛了解他们所服务的人，以便他们可以根据每个人的需求制定和定制支持计划。该平台从个人评估和护理计划的各个方面提取数据，使用其自然语言处理 (NLP) 功能搜索和分析非结构化文本以查找关键概念。这有助于社会护理和卫生服务工作者快速获取与每个人相关的信息。深入的信息和对每个人的了解可能有助于指导护理工作者根据个人的需求建议服务或提供者，同时注意对该人可能很重要的事情。
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