Real-Time Monitoring Means Real-Time Savings in Handling Emergencies
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Digital Business Platform
- webMethods
- webMethods Optimize
- webMethods Broker
- webMethods Integration Server
技术栈
- SAP
- webMethods
- Business Activity Monitoring (BAM)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 公用事业
适用功能
- 物流运输
- 维护
用例
- 公共预警与应急响应
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
关于客户
Wales & West Utilities (WWU) is a regulated gas distribution business that operates pipelines across Wales and Southwest England. The company was formerly part of National Grid Transco. WWU's primary role is to transport gas safely and efficiently to the gas meters of homes and businesses on behalf of gas shippers. The company serves more than 7 million people through its network of 35,000 kilometers of pipelines. WWU is recognized as an industry leader in safety practices and is committed to replacing, refurbishing, and increasing capacity in its network. The company handles more than 125,000 emergency work orders a year.
挑战
Wales & West Utilities (WWU) is a regulated gas distribution business that transports gas safely to more than 7 million people through its network of the 35,000 kms of pipelines that covers Wales and Southwest England. The company is responsible for attending gas emergencies on streets and at businesses and homes within one or two hours. However, WWU faced challenges in monitoring the emergency process, which was a manual and labor-intensive activity. The company used a simple Comma Separated Values (CSV) user interface to a standalone system that queried databases directly. This system was resilient in the event of a failover, but it did not provide real-time visibility into the emergency process.
解决方案
To enhance its rapid and reliable response to gas emergencies, WWU implemented Software AG's Digital Business Platform, powered by webMethods. The solution provides real-time visibility into the emergency process the instant orders arrive. When orders come in, they're intercepted by webMethods Broker, which sends them via webMethods Integration Server immediately to the SAP® system. There, they're created into work orders, registered, and then assigned to localities and other resources. Business Activity Monitoring (BAM) picks up when a work order is received and monitors the time taken to get into the SAP system, process the order in SAP, and assign the order to the field. This critical time period now consistently averages 180 seconds, just three minutes. The solution also provides graphical dashboards and KPIs, making it easier to pinpoint and prevent problems.
运营影响
数量效益
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