Revenue.io > 实例探究 > 实时指导增强了 RSC Health 的客户服务

实时指导增强了 RSC Health 的客户服务

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技术
  • 分析与建模 - 实时分析
  • 无人机 - 飞行与控制系统
适用行业
  • 医疗保健和医院
适用功能
  • 质量保证
  • 销售与市场营销
用例
  • 实时定位系统 (RTLS)
  • 资产跟踪
服务
  • 测试与认证
  • 培训
关于客户
RSC Health 是一家提供全方位服务的实验室测试公司,专注于提供一流的客户服务和提高客户满意度。
挑战
快速筛查中心 (RSC) Health 在实时通话期间难以向客户服务代表提供实时指导,导致效率低下且消息传递不一致。
解决方案
RSC Health 实施了 Moments™(人工智能驱动的呼叫指导系统),以提供实时答案并加强客户服务培训。
运营影响
  • The implementation of Moments™ has significantly improved the operational efficiency of RSC Health's customer service. The system enables RSC Health to ramp up new customer service reps faster and more efficiently, driving new growth and reducing attrition. Even the newest reps can benefit from expert guidance on every call. Moments™ provides time-tested answers to reps in real time, ensuring they know exactly how to respond to each question. This has resulted in reps being able to provide the knowledgeable and empathetic service that RSC Health's customers expect, regardless of the complexity of the question.

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