RBSCRP, Inc. Provide Exceptional Point of Sale System Support Across Remote Islands
公司规模
11-200
地区
- America
国家
- United States
产品
- Bomgar
技术栈
- Remote Support Solutions
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 零售
适用功能
- 销售与市场营销
用例
- 远程资产管理
服务
- 系统集成
关于客户
RBSCRP, Inc. is a company headquartered in Honolulu, Hawaii. It is a licensed distributor of Micros® point of sale (POS) products for the hospitality and retail industries. The company has been in business for more than 35 years and has a diverse range of customers. These customers include major hotel and restaurant chains with more than 100 POS devices each, as well as independent restaurants and retail outlets with a single POS terminal. The company's main goal is to provide exceptional support to its customers, regardless of their size or the number of POS devices they have. The company's support team is available 24/7 to assist customers with any technical issues they may encounter.
挑战
RBSCRP, Inc., a licensed distributor of Micros® point of sale (POS) products for the hospitality and retail industries, was facing challenges in providing support to its customers. The company's customers range from major hotel and restaurant chains with more than 100 POS devices each to independent restaurants and retail outlets with a single POS terminal. For many years, RBSCRP supported its customers by phone or through on-site visits when technical issues arose. However, with the widespread use of the internet among the company’s customers in 2006, the support team began evaluating remote support solutions. The company needed a flexible, secure solution that could improve customer service and overcome the geographical challenges associated with the island chain geography of the state of Hawaii.
解决方案
After evaluating several remote support solutions, RBSCRP chose Bomgar. The company was attracted to Bomgar's licensing structure, which did not require them to buy a license for each customer or support representative. This gave them the flexibility they needed to serve hundreds of customers cost-effectively. Security was another important consideration for RBSCRP. Bomgar's appliance could be kept behind the company's firewall, and it also enabled two-factor authentication, which helped to keep the company PCI compliant. Over the years, Bomgar has greatly enhanced RBSCRP’s ability to quickly resolve customer issues. For example, setting up a new food category for a restaurant, which requires numerous configuration steps, can be accomplished in less than 20 minutes with Bomgar. Bomgar also allows the company to quickly handle time-sensitive situations remotely, even if the issue arises after hours or on the weekend.
运营影响
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