Rawlings Sporting Goods 凭借云文档管理取得巨大成功
公司规模
1,000+
地区
- America
国家
- United States
产品
- DocuWare Cloud
技术栈
- Cloud Document Management
- Business Process Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
适用功能
- 离散制造
- 销售与市场营销
用例
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
关于客户
Rawlings Sporting Goods Company, Inc. 成立于 1887 年，总部位于密苏里州圣路易斯，是美国领先的体育用品制造商和营销商。该公司专注于为专业、业余和入门级球员开发和生产创新的高性能设备和防护服。该公司以其优质的棒球装备而闻名，还生产垒球、足球和篮球，并经营着强大的定制制服业务。Rawlings 通过零售店、学校、联盟和助推组织直接向最终消费者销售产品。Rawlings 客户服务团队与客户合作，打造定制产品，如服装、制服、运动器材和其他授权商品。
挑战
Rawlings Sporting Goods Company 是美国一家领先的体育用品制造商和营销商，它在管理定制订单和有效地向供应商传达订单信息方面面临挑战。该公司需要一种解决方案，能够将定制规格和图稿与原始订单联系起来，并与世界各地的供应商共享此信息。该解决方案还需要维护版本控制，并允许与全球供应商共享文档和文件。该公司的客户服务团队与客户合作，打造定制产品，如服装、制服、运动器材和其他授权商品。由于每个订单都需要管理大量信息，因此很难跟踪所有详细信息并确保可以随时访问正确的信息。
解决方案
Rawlings 实施了 DocuWare Cloud，这是一种功能强大且灵活的文档管理解决方案，旨在改善与全球供应商的信息共享和沟通。该公司与其授权的 DocuWare 合作伙伴合作实施了该解决方案。有了 DocuWare Cloud，Rawlings 可以轻松获得批准并与供应商共享艺术品和订购信息。他们邀请供应商作为外部合作者加入 DocuWare Cloud，并为每个供应商提供登录名和密码。订单信息从 Rawlings 的 ERP 系统推送到 DocuWare 并用作索引词。然后，工作人员使用 DocuWare 创建一个连续的项目编号，该编号也用于索引订单。数字化的艺术文件、艺术审批表、照片、笔记和订购信息都已编入索引并存储在 DocuWare 中。客户服务部门和艺术部门之间建立了工作流程，如果订单未获批准，则会提醒所有部门。一旦艺术品获得批准并最终确定订单，供应商编号就会添加到订单中，允许供应商访问订单并开始生产。
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