公立学校区利用 NETSCOUT 确保远程学生获得优质的学习成绩和最终用户体验
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance solution
- InfiniStreamNG appliances
- vSTREAM virtual appliances
- nGenius Packet Flow Switches
技术栈
- Azure
- Dell VxRail
- VPN
- Webex
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 教育
适用功能
- 商业运营
- 人力资源
用例
- 远程资产管理
- 远程协作
- 远程控制
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
客户是一家公立学区，运营着 50 多所学校。他们使用 NETSCOUT 解决方案已有十多年，最近有机会使用联邦 CARES 法案的资金来解决 COVID-19 疫情迫使他们为学生转为 100% 远程学习时出现的问题。随着重新平衡课堂学习的进行，该学区致力于确保学生和教师无论现在身在何处以及将来无论身在何处都能获得出色的最终用户体验。
挑战
由于连接和带宽问题，学区在确保远程学生和教师获得高质量教育体验方面面临挑战。由于 COVID-19 疫情，学区转向 100% 远程学习，因此必须升级学区的基础设施和监控能力。学区已经实施了 Infinite Campus 作为其学生信息系统 (SIS)，但现在需要让选择远程工作的教师能够访问这套应用程序和信息。此外，远程学习的主要平台是 Webex，监控这个关键应用程序的性能和排除故障的能力需要大大增强。需要查看整个网络基础设施 - 从客户端边缘到网络边缘，再到数据中心/云服务边缘，以确定任何瓶颈的位置，并快速确定网络或应用程序，甚至安全问题，是否是学习或管理应用程序支持不足的根源。平均恢复时间 (MTTR) 需要尽可能短。
解决方案
该学区利用 nGeniusONE 服务保证解决方案，并在其私有数据中心环境中（DMZ 内外）战略性地部署了 InfiniStreamNG (ISNG) 设备，以检查入站和出站流量。选择 vSTREAM 设备来监控 AZURE 云和 Dell VxRail 实施。使用 nGenius 数据包流交换机进行网络流量聚合和分发，可以查看数据包数据并将其传送到监控工具（例如 ISNG 设备），从而实现整个数据中心的智能数据边缘监控和性能管理。使用 nGeniusONE 的智能数据监控和智能分析以及 ISNG 设备进行应用程序性能分析，可以保证最终用户在使用应用程序服务（无论是通过网络托管还是通过数据中心）时的体验。nGeniusONE 可以轻松检测到无关流量（例如来自娱乐平台的流媒体流量），并被内容过滤或防火墙设备阻止。利用整个 NETSCOUT 解决方案加速故障排除和问题解决，通过查明整个交易路径（包括数据中心服务器、网络本身和任何相关的 VPN）中性能下降、中断和错误的真正来源，减少了服务的 MTTR。
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