技术
- 基础设施即服务 (IaaS) - 公共云
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 教育
- 医疗保健和医院
适用功能
- 质量保证
用例
- 疾病追踪
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
英国公共卫生局 (PHE) 是英国卫生和社会保障部的一个执行机构,于 2013 年 4 月开始运作。它的成立是英国国民医疗服务体系 (NHS) 重组的结果。 2012 年《健康和社会关怀法》。它承担了健康保护局、国家药物滥用治疗局和许多其他卫生机构的作用。 PHE 的使命是与国家和地方政府、NHS、工业界、学术界、公众以及志愿和社区部门合作,保护和改善国民健康并解决不平等问题。
挑战
由英国公共卫生局 (PHE) 管理的 NHS 国家乳腺筛查计划每年对 250 万名女性进行筛查,每年挽救约 1,300 条生命。该计划在很大程度上依赖于国家乳腺筛查系统 (NBSS),这是一个支持从预约处理到患者评估等所有行政活动的关键 IT 系统。 NBSS 在当地医院网络上有 78 个实例,用户群约有 4,000 名 NHS 工作人员,因此必须高度可用、安全且定期更新。然而,NBSS 是在 2000 年代初建立在遗留平台上的,这给支持该计划和新技术的发展带来了挑战。此外,现有的支持合同已不再足够,PHE 需要一个新的合作伙伴来管理系统,同时又不失去团队成员所拥有的知识和技能。
解决方案
英国公共卫生部于 2015 年与 Hitachi Vantara 合作管理和支持 NBSS。原支持团队的成员被转移到日立,确保了知识和技能的连续性。 Hitachi 提供符合 ITIL 的托管服务,包括事件、变更、问题、基础设施和发布管理。所有用户票证均通过日立服务台处理,P1 事件可在两小时内得到解决。支持团队在安全的房间里工作,负责定期更新平台,以响应不断变化的用户需求和新技术。日立还推出了多项服务创新,并鼓励用户和团队成员提交想法供审核。服务改进包括转向 DevOps 混合组织模型、增强知识管理流程以及启动最终用户培训服务。作为培训服务的一部分,日立进行了培训需求分析,并推出了一系列培训文章,以推动一致的工作实践并减少呼叫量。
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