为移动用户提供技术支持和培训
适用行业
- 石油和天然气
客户
新星能源
关于客户
NuStar Energy 是美国最大的沥青精炼商和营销商之一。该公司在六个国家的工厂雇佣了 1,600 多名员工。
挑战
在六个国家/地区拥有 1,600 多名员工，为了支持员工的移动需求，需要一种新的远程解决方案。依赖电话支持的旧解决方案时间不精确且耗时。六名 NuStar 技术人员支持 300 部员工智能手机和 300 台服务器，因此效率和速度至关重要。
解决方案
NuStar 注册了 LogMeIn Rescue 的免费试用版。很明显，Rescue 可以从根本上改进 NuStar 对移动功能的远程支持。该公司现在可以快速轻松地解决大多数与智能手机相关的问题，而不会造成混淆。软件组件 - LogMeIn 救援
收集的数据
Asset Status Tracking, Customer Satisfaction Score, Data Security, Equipment Status, Support Tickets
运营影响
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