Tableau > 实例探究 > Productivity Renovation— Using Tableau, HomeRepair Works 6 Times More Efficiently with Fewer Staff

Productivity Renovation— Using Tableau, HomeRepair Works 6 Times More Efficiently with Fewer Staff

Tableau Logo
公司规模
11-200
地区
  • Pacific
国家
  • Australia
产品
  • Tableau Software
  • GClaim
技术栈
  • SQL Database
  • Excel
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Productivity Improvements
技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 数据可视化
适用行业
  • 建筑与基础设施
适用功能
  • 商业运营
用例
  • 过程控制与优化
  • 实时定位系统 (RTLS)
服务
  • 数据科学服务
  • 系统集成
关于客户
HomeRepair is a company based in Melbourne, Victoria, Australia, with 35 employees. The company has spent the past decade repairing residential property damage claims on behalf of one of Australia’s largest general insurers. HomeRepair's primary client, the insurance company, selects its preferred repair service providers by looking at key performance areas including timeliness and cost. HomeRepair had the majority of its data stored in GClaim, a web-based repair administration and management solution developed specifically for HomeRepair. The company completes thousands of repairs each year and there are hundreds and hundreds of data points for every job. More recently, HomeRepair has equipped its tradespeople with mobile systems that input real-time information into GClaim.
挑战
HomeRepair, a company that repairs residential property damage claims on behalf of one of Australia’s largest general insurers, was facing increasing competition. The company needed to understand its performance metrics quickly to retain and build its market position. HomeRepair had the majority of its data stored in GClaim, a web-based repair administration and management solution. However, the company could not use that information in a timely manner due to the lack of an in-house IT department. HomeRepair management relied on IT vendors to run queries and reports from the SQL database, a process that was too slow for the company's needs. HomeRepair management was able to pull some data out of the SQL database and into Excel pivot tables, but the resulting reports were not very helpful. To truly understand productivity and cost-effectiveness, HomeRepair would need to look at data stored in other sources in concert with its GClaim data.
解决方案
HomeRepair decided to use Tableau Software to gain insight into its performance metrics. The company selected Tableau partner, Performance Analytics, to handle the implementation and subsequent dashboard creation. Performance Analytics deployed Tableau Server inside the HomeRepair firewall for security. The HomeRepair team was impressed with the speed and flexibility of the dashboards. The company quickly grew its initial three reports to nearly 30 distinct dashboards that the company uses to manage its entire business. The HomeRepair team leaders use Tableau dashboards to see a complete task list and how long tasks have been open. HomeRepair has set service levels for each outcome measure to help teams track how performance is stacking up against expectations. Team leaders can then allocate their team members as needed to address areas where performance is likely to not meet the SLA on any measure.
运营影响
  • HomeRepair is completing jobs 6 times faster than before.
  • The company has seen other striking performance improvements across the business that they attribute to increased insight gained through Tableau.
  • HomeRepair has set service levels for each outcome measure to help teams track how performance is stacking up against expectations.
  • Team leaders can then allocate their team members as needed to address areas where performance is likely to not meet the SLA on any measure.
数量效益
  • Completing jobs 6 times faster
  • 20% fewer staff
  • Booking inspections 1.5 days faster

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。