流程再造以提高政府服务的可扩展性和质量
适用行业
- 城市与自治市
关于客户
该客户是地方政府官员高级名单的专业提供商。他们的业务遍及美国所有 50 个州，提供了超过 250,000 名地方政府官员的完整名单。该客户与 Datamatics 有着超过 10 年的长期运营关系。尽管如此，他们在提高运营生产力、提高数据准确性和实现产品扩展方面面临着挑战。他们寻求数据咨询部门的帮助来克服这些挑战并实现他们的目标。
挑战
该客户是美国 50 个州地方政府官员首要名单的专业提供商，与 Datamatics 有着长期的运营关系。尽管如此，他们在提高运营生产力、提高数据准确性以及在不增加新员工的情况下实现产品扩展方面面临着重大挑战。客户联系 Datamatics Consulting 寻求流程咨询以实现这些目标。面临的挑战是识别并纠正当前运营中阻碍生产力和准确性的低效率和挑战，并制定产品扩展策略，而无需增加人员。
解决方案
Datamatics 对客户的流程进行了详细检查，并对客户和运营团队进行了利益相关者访谈。这使他们能够深入了解当前运营中的低效率和挑战。基于这种理解，Datamatics 向客户提供了一系列建议。这些建议包括流程变更、系统简化和新技术解决方案。还提供了路线图，考虑到实施的难易程度、复杂性和实施顺序。 Datamatics 提供支持来推动和监督这些建议的实施，以成功实现目标成果。
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