POSERA 利用 SAGE 300 的优势
公司规模
1,000+
地区
- America
- Europe
国家
- Canada
- United Kingdom
- United States
产品
- Sage 300
- Sage CRM
技术栈
- ERP
- CRM
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 商业运营
- 销售与市场营销
用例
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Posera, Inc. 是酒店和餐饮业销售点软件和硬件的领先供应商。该公司总部位于多伦多，在欧洲、英国、美国和加拿大设有办事处。Posera 的系统已安装到 25 个国家的数万家企业中。该公司在九年的发展历程中，通过内部增长和收购实现了快速增长。Posera 坚定不移地致力于客户服务，并不断投资于研发，这使公司拥有极高的客户保留率。
挑战
Posera, Inc. 是一家领先的酒店和餐饮业销售点软件和硬件供应商，随着业务的快速发展，该公司正努力管理不同办公地点和部门的多个不同软件包。该公司需要一个集成的业务技术解决方案，为整个组织提供服务，为客户提供全方位的销售、服务、支持和会计相关互动视图。前台是主要关注点，但也需要一个强大的后台业务管理系统。在决定采用 Sage 300 和 Sage CRM 之前，Posera 考虑了三种集成的企业资源规划 (ERP) 和客户关系管理 (CRM) 解决方案。
解决方案
Posera 决定采用 Sage 300 和 Sage CRM 作为其业务的集成 ERP 和 CRM 解决方案。Sage 与 Posera 管理团队进行了面对面和网络会议，以了解公司的需求以及如何构建软件以满足这些需求的细节。事实证明，Sage 300 和 Sage CRM 是 Posera 的理想解决方案 - 足够灵活，可以处理公司独特的业务流程，并具有广泛的功能来满足其所有要求。当商机在 CRM 模块中转换为订单时，订单会自动在销售订单模块中创建。为了帮助客户支持人员提供更好的整体服务，CRM 模块可以轻松访问与会计相关的数据，例如信用条款和最近的付款。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Remote Temperature Monitoring of Perishable Goods Saves Money
RMONI was facing temperature monitoring challenges in a cold chain business. A cold chain must be established and maintained to ensure goods have been properly refrigerated during every step of the process, making temperature monitoring a critical business function. Manual registration practice can be very costly, labor intensive and prone to mistakes.
Case Study
Retail Uses RFID to Enable Cold Chain Monitoring
Like most grocery retailers, Hy-Vee is faced with the challenge of providing the highest quality products to its shoppers. Shoppers want the longest possible shelf life from perishable products and expect a consistent product experience each time they shop. Controlling the quality of products sold leads to shopper loyalty, which is of paramount importance to the success of Hy-Vee. Before products arrive in stores, Hy-Vee's distribution centers (DCs) handle items including dairy products, fresh meats, seafood, deli items, produce and frozen goods, all of which have different temperature needs and sensitivities. During transit from suppliers to DCs, Hy-Vee has limited visibility and temperature management abilities due to large amount of supplier managed transportation. For instance, during a week-long transit, a supplier's carrier equipment may malfunction, causing an item to thaw and then refreeze once repairs are made. Hy-Vee sought help from TempTRIP, an RFID solution provider that focuses on shipping, storage, receiving, and temperature control. TempTRIP's EPC RFID tags use Impinj chips to monitor and report temperature readings throughout the shipping and receiving process. The tags can also be re-configured and re-used, a unique feature within the current market of temperature monitoring devices.
Case Study
Covisint Improves Mitsubishi's Collaboration With Its Supply Chain
Mitsubishi sought to improve supplier relationships on a global basis and to offer an easy-to-use solution to interact with them. In August 2004, Mitsubishi selected Covisint’s platform to help improve sharing of information and collaborative business processes with its global suppliers. Covisint enabled Mitsubishi to provide its suppliers with immediate access to information and applications to obtain more collaborative working relationships
