实例探究 > Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

公司规模
11-200
地区
  • America
国家
  • Canada
产品
  • Datto Network Appliance
  • Datto Managed Power
  • Datto Partner Portal
技术栈
  • 4G LTE
  • DSL Modems
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
技术
  • 功能应用 - 远程监控系统
  • 网络与连接 - 网络管理和分析软件
适用行业
  • 建筑与基础设施
  • Professional Service
适用功能
  • 商业运营
  • 设施管理
用例
  • 远程控制
服务
  • 云规划/设计/实施服务
  • 系统集成
关于客户
Polarverse is a Managed Service Provider (MSP) based in Waterloo, Ontario, offering fully managed IT services and ransomware prevention to small and midsize clients in the healthcare, manufacturing, and retail sectors. Founded by Chris Davis, who has over 30 years of IT industry experience, Polarverse takes a proactive approach to IT management, ensuring that their clients' networks are monitored 24/7 to prevent issues before they become problems. One of their clients is an engineering firm specializing in large building construction and soil analysis, which relies heavily on stable Internet connectivity for their operations.
挑战
An engineering firm specializing in large building construction and soil analysis faced intermittent Internet outages, causing significant disruptions to their operations. The firm relies heavily on email and file transfers, making a stable Internet connection crucial. The outages were so frequent that the Datto Network Appliance's 4G LTE failover couldn't activate, leaving the firm at a standstill. The situation was further complicated when Chris Davis, the Founder & CTO of Polarverse, was out of town at an industry event, making it challenging to address the issue promptly.
解决方案
To resolve the Internet outage issue, Chris Davis utilized Datto Managed Power outlets, which allowed him to remotely reboot or shut down any device. From the Datto Partner Portal on his Blackberry Android, Davis logged in and turned off the three DSL modems at the engineering firm's site. This action forced the Datto Network Appliance to switch to its 4G LTE failover mode, providing a reliable and consistent Internet connection. The client was back online within seconds, avoiding what could have been a week-long disruption. The ability to manage the client's site remotely not only solved the immediate problem but also built a stronger trust between Polarverse and the engineering firm.
运营影响
  • The engineering firm experienced minimal downtime, thanks to the quick remote intervention by Chris Davis.
  • The use of Datto Managed Power and Network Appliance ensured a reliable and consistent Internet connection.
  • The ability to manage the client's site remotely provided both Polarverse and the client with newfound freedom and trust.
  • Polarverse's proactive approach to IT management prevented what could have been a week-long disruption.
  • The engineering firm has maintained a strong, trust-based relationship with Polarverse since 2004.
数量效益
  • The client avoided a potential week-long disruption, minimizing operational downtime.
  • The remote intervention restored Internet connectivity within seconds.

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