Planning for Healthy Profit Margins
公司规模
1,000+
产品
- Visier People Analytics
- Visier Workforce Planning
技术栈
- People Analytics
- Workforce Planning
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
- Professional Service
适用功能
- 商业运营
- 人力资源
用例
- 补货预测
- 远程协作
服务
- 数据科学服务
- 系统集成
关于客户
This global professional services organization employs over 55,000 people and serves a wide range of healthcare clients. The company needed to implement a workforce plan for its multi-year projects and provide clients with services at optimal costs and profit margins. However, the organization faced challenges due to having multiple separate workforce systems and analysis tools, which made it difficult to understand the total cost of its workforce. Additionally, the company struggled to connect these costs to the workforce plans created by its finance team. To address these issues, the HR information technology (HRIT) team decided to combine workforce analytics and workforce planning within a single, integrated solution, selecting Visier to help pave the way for profit margin growth.
挑战
To remain competitive in providing research services, this global organization must attract and retain a workforce of qualified consulting and technical staff who work on multiyear projects. With the workforce as the largest expense at the company, its HRIT team plays a key role in helping the business better understand the interplay between workforce factors, productivity, and cost—and, therefore, in improving profit margins as it grows revenue. For its services work to be as profitable as possible, this organization needs to quickly understand in detail the cost of the people required for a contract before preparing a bid. Furthermore, to deliver quality service at the right cost, client projects must be staffed with the optimal mix of junior and senior people in the right locations. However, because the company used a number of workforce systems and analysis tools, there was significant manual effort involved in reconciling costs and headcount, as well as inconsistency in the insights across organizational units. Key stakeholders could not gain a clear picture of how costs by region and role impacted profitability. With data in multiple systems, it was also difficult to quickly provide clients with key information—such as performance rating averages broken down by job level— when responding to Requests for Information (RFIs) and Requests for Proposals (RFPs). HRIT was struggling to produce basic metrics and couldn’t meet the demand for strategic insights at the speed required by the business.
解决方案
To address its workforce data challenges in the most practical and cost-effective way, the company’s HRIT team chose to implement Visier’s people analytics and workforce planning solution. The team’s choice of a unified, pre-built platform allows them to consolidate the disparate workforce data and bring workforce analytics and planning under a single umbrella. Visier people analytics included all of the Total Cost of Workforce (TCOW) capabilities that the organization required but could not previously produce. With the unified data from its HR and financial systems, the company could gain a clear picture of TCOW and accurately model how salary increases impact profitability. HR, finance, and other stakeholders can now easily keep track of how headcount and cost targets vary from plan over the life of their multi-year, multi-million dollar projects. With insight into cost and value across the organization, the company is quickly responding to RFPs, answering key questions that clients ask before proceeding with a contract. When a business leader signs a new deal that requires a certain number of people at a fixed cost, it uses Visier to explore multiple staffing options of senior, customer-facing, and junior staff, before any hiring occurs. By identifying how salary costs will rise as employees receive pay increases over projects that span multiple years, they can assign the right mix of staff to improve margins. In addition to making it easy to calculate, analyze, and forecast the total cost of its workforce, Visier provides the organization with insights into retention and recruiting that are vital to helping the company maintain a workforce of qualified staff.
运营影响
数量效益
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