技术
- 传感器 - 触觉传感器
适用行业
- 安全与公共安全
- 电信
适用功能
- 质量保证
用例
- 搜救
- 智慧城市运营
服务
- 测试与认证
关于客户
费城警察局是费城市的执法和调查机构。它是美国第四大警察部队,也是美国第一古老的市警察部队,拥有 6400 名警官。该部门以是全国最具前瞻性的机构之一而闻名。为了提高公民参与度和打击犯罪,该部门决定授权居民使用短信匿名举报犯罪。该部门使用网络开发机构 Hyaline Creative 的服务来满足其技术需求。
挑战
费城警察局是美国历史最悠久、最具前瞻性的市政机构之一,它面临着让更多公民能够使用短信匿名举报轻微犯罪和滋扰行为的挑战。目标是让调度员能够专注于紧急情况。该部门认识到,对于许多人来说,短信是首选的沟通方式。他们希望人们能够通过手机发送匿名举报来帮助解决犯罪问题。然而,连接电话和互联网是一项艰巨的任务。该部门还需要一种解决方案,使他们能够在紧急情况下安全地响应发件人,同时保持呼叫者的匿名性。
解决方案
费城警察局选择使用云通信平台 Twilio 来建立举报热线,因为它易于使用且价格实惠。该部门的网络开发机构 Hyaline Creative 在短短几周内就推出了匿名短信举报热线。他们最初使用常规的十位数电话号码建立举报热线,但后来通过 Twilio 申请了一个短代码,以便发送大量消息。一旦获得批准,他们就能在大约三天内将应用程序转移到短代码。该解决方案使该部门的实时犯罪中心能够以安全的方式对报告紧急情况的人做出响应,同时保护发送短信的电话号码的隐私。还讨论了如何将短信应用程序与该部门现有的信息系统完全集成。
运营影响
数量效益
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