制药公司借助 NETSCOUT 确保及时发放政府福利
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStream® appliances
- nGenius® 3900 series packet flow switches
技术栈
- NETSCOUT Adaptive Service Intelligence™ (ASI) technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 网络与连接 - 网络管理和分析软件
适用行业
- 医疗保健和医院
- 药品
适用功能
- 商业运营
用例
- 远程资产管理
服务
- 系统集成
关于客户
这家领先的制药公司提供广泛的健康和药房福利管理服务，以支持政府和商业保险计划。该公司以自己的品牌提供销售点 (POS) 药房服务，同时支持其他地区药房的客户处方处理。他们的药房福利管理服务包括福利设计咨询、药物使用审查以及索赔裁定和处理服务。该公司有数千名员工分布在总部、数据中心、呼叫中心和全国药房，网络和应用程序可用性对于处理对患者有重要影响的处方至关重要。
挑战
这家制药公司在支持一项为符合条件的受助人提供政府补贴药房交易的国家计划中发挥着至关重要的作用。该公司充当药店、被保险人和政府之间的处理中介。该公司的网络运营基于两个数据中心，它们对于保持福利计划的正常运行至关重要。任何延迟 POS 交易的网络延迟都可能危及患者以商定的政府价格取药的能力。过去，当发生影响网络的问题时，该公司的网络工程团队使用基于传统取证数据包捕获工具的事件后故障排除方法。随着这种取证工具即将报废，网络工程团队看到了改进其网络监控方法和提高福利计划服务交付效率的机会。
解决方案
通过选择 NETSCOUT®，该公司现在可以使用 nGeniusONE 服务保证平台来确保药品项目交付所需的网络性能。作为此解决方案的一部分，该公司已在公司的数据中心配置了 InfiniStream 和 nGenius 3900 系列数据包流交换机技术。网络工程团队正在使用 nGenius 3900 数据包流交换机将来自网络的有线流量聚合到 InfiniStream 设备。利用 InfiniStream 设备中专利的 NETSCOUT Adaptive Service Intelligence™ (ASI) 技术生成的智能数据，网络工程采用 nGeniusONE 性能分析来深入了解网络响应时间问题、故障排除和事件后取证分析。因此，网络工程现在可以查看进出数据中心的网络流量，这为 nGeniusONE 提供了服务依赖关系图以及网络、应用程序和服务器性能数据的视图。
运营影响
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