PetShop.co.uk Finds Data-Driven Efficiency with RF-SMART
公司规模
SME
地区
- Europe
国家
- United Kingdom
产品
- NetSuite
- RF-SMART
技术栈
- Cloud Technology
- Barcoding
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 库存管理系统
- 功能应用 - 仓库管理系统 (WMS)
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 电子商务
- 零售
适用功能
- 仓库和库存管理
- 商业运营
用例
- 库存管理
- 仓库自动化
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
PetShop.co.uk is an award-winning eRetailer founded in 2010 by entrepreneur Adam Taylor. The company operates an online business that helps animal lovers across the UK purchase pet supplies with ease. Through its subscription-based delivery service and online store, which stocks over 10,000 products from major brands, PetShop.co.uk offers its customers both choice and convenience. The company has grown significantly since its inception and moved into a larger warehouse in 2017 to accommodate its expanding operations. PetShop.co.uk is dedicated to improving its warehouse performance and customer satisfaction by leveraging advanced technologies.
挑战
Wanting to improve their warehouse performance, PetShop.co.uk faced inefficiencies due to manual processes. After moving into a larger warehouse in 2017, it became clear that an inventory management solution was necessary. The company was fulfilling a large volume of orders daily, but manual processes were slowing them down. They were printing picking tickets and distributing them individually to pickers and packers, leading to errors and delays, especially during peak periods. Additionally, the absence of accurate, reliable data was a significant challenge. Stock was often misplaced and re-ordered, resulting in surplus and tying up cash in redundant stock. This inefficiency jeopardized the value of their balance sheet, prompting the need for a better warehouse management solution.
解决方案
PetShop.co.uk decided to implement NetSuite in 2014, recognizing the importance of investing in the right technologies to compete with eCommerce giants. After moving into a larger warehouse, they identified the need for an inventory management solution and chose RF-SMART due to its full integration within NetSuite's environment. RF-SMART provided real-time, accurate inventory data through its Bin Putaway, Item Lookup, and Sales Order Picking functions. This allowed PetShop.co.uk to barcode and store all inventory in defined locations, reducing obsolete stock and freeing up cash flow. The mobile-led processes empowered staff to become more productive and efficient, resulting in faster order fulfillment and fewer errors. The implementation process was smooth, with RF-SMART providing tailored help and advice. The intuitive interface and mobile devices were quickly adopted by staff, enhancing overall performance and customer satisfaction.
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