PersonalizationMall.com Ensures Fast, Reliable Remote Access with BIG‑IP Edge Gateway
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- BIG‑IP Edge Gateway
- BIG‑IP Local Traffic Manager
- BIG‑IP Global Traffic Manager
技术栈
- SSL VPN
- Active Directory
- Microsoft Windows 7
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 零售
- 电子商务
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
- 远程控制
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
PersonalizationMall.com is an online retailer founded in 1998 that specializes in personalized gift buying. The company has seen significant growth, achieving $50 million in annual sales, and recently consolidated in a 120,000 square foot manufacturing facility in Woodridge, Illinois. PersonalizationMall.com employs 200 full‑time staff, adding up to 500 during peak seasons. The company operates in a demanding and highly competitive retail industry, and its executives and IT staff require reliable and fast remote access to stay in constant touch with the business.
挑战
PersonalizationMall.com, an online retailer, was facing challenges with its existing VPN solution. As more employees required remote access, the Cisco technology they were using no longer delivered acceptable performance. This was especially evident after the company migrated to Windows 7. Mobile users needed the 64‑bit operating system but were unable to connect to the VPN. Another concern was the slow connection speed between office and home, which was limited by the older VPN technology. Users were also experiencing difficulties with dropped calls on VoIP, which was frustrating and negatively affected the business.
解决方案
To address the challenges, PersonalizationMall.com turned to F5 and its BIG‑IP Edge Gateway technology. The company had previously used F5 BIG‑IP solutions to manage website traffic, which traditionally spikes with seasonal activities. To ensure a fast, seamless customer experience, IT implemented F5 BIG‑IP Local Traffic Manager (LTM) Application Delivery Controller for load balancing, and BIG‑IP Global Traffic Manager (GTM) to intelligently manage traffic across data centers. With the success of BIG‑IP LTM and BIG‑IP GTM, the company researched solutions for VPN issues and learned about F5 BIG‑IP Edge Gateway, an advanced access solution that brings together SSL VPN remote access, security, application acceleration, and availability services for remote users.
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