Paperless driving with Mobile Order Management improved margins, rich customer service and getting paid faster.
公司规模
Mid-size Company
地区
- Europe
国家
- Netherlands
产品
- AMCS Mobile Order Management
技术栈
- Mobile Order Management App
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Environmental Impact Reduction
技术
- 功能应用 - 远程监控系统
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 回收与废物管理
- 城市与自治市
适用功能
- 现场服务
- 商业运营
用例
- 车队管理
- 远程资产管理
- 过程控制与优化
服务
- 系统集成
- 软件设计与工程服务
关于客户
Meerlanden is an innovative waste collector and processor that has evolved from a traditional waste collection company. They also manage public spaces for municipalities and focus on valuing waste streams by using them as raw materials, contributing to a cleaner environment. Over the past few years, Meerlanden has innovated significantly, including the construction of a fermentation plant in 2011 that converts GFT waste into biogas, which is then upgraded to green gas. This innovation marks the first step in creating a regional circular economy.
挑战
Meerlanden faced several challenges, including the need to work in an environmentally responsible manner, adapt to constantly changing demands, and improve their billing system. Their old billing system was slow, costly in terms of human resources, and prone to errors, leading to complaints and the need for credit invoices. These issues wasted valuable time for both Meerlanden and their clients. The primary driver for adopting a new solution was to eliminate errors and save time.
解决方案
Meerlanden adopted the Mobile Order Management App by AMCS to fully automate the administrative process of bin collection, from agreement to billing, in a paperless manner. Drivers are equipped with tablets that provide a constant link with planners, allowing for real-time streaming of tasks and orders. The app's map feature displays orders digitally for the driver, who can choose the most efficient route and perform unplanned tasks instantly. Clients can approve billing directly on the tablet, eliminating errors and saving time. The app also integrates with AMCS back-office software, enhancing overall efficiency.
运营影响
数量效益
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