技术
- 基础设施即服务 (IaaS) - 云数据库
- 基础设施即服务 (IaaS) - 云中间件与微服务
适用行业
- 水泥
- 电信
适用功能
- 质量保证
用例
- 泄漏与洪水监测
- 语音识别
服务
- 系统集成
- 测试与认证
关于客户
PagerDuty 成立于 2009 年,总部位于旧金山,为 IT 运营和开发运营团队提供事件管理平台。该公司由 Alex Solomon、Andrew Miklas 和 Baskar Puvanasathan 创立,旨在使 IT 警报可靠且易于使用。 PagerDuty 的客户包括 Adobe、eBay、Etsy 和 Square 等著名科技品牌。多年来,该公司发展迅速,在顶级风险投资公司 Andreessen Horowitz 领投的一轮融资中筹集了近 1100 万美元的资金。
挑战
PagerDuty 是一个面向 IT 运营和开发团队的事件管理平台,面临着使 IT 警报可靠且易于使用的挑战。传统的警报系统要么是复杂的、资本密集型的企业项目,要么是不可靠的、临时操纵的黑客行为,这些黑客行为本身和它们监控的系统一样可能会失败。 PagerDuty 的创始人 Alex Solomon、Andrew Miklas 和 Baskar Puvanasathan 旨在创建一个不仅高度可靠而且简单易用的警报系统。他们设想了一种基于云的服务,可以聚合来自多个 IT 监控系统的事件。
解决方案
PagerDuty 选择 Twilio 作为其主要通信提供商,以构建可扩展、易于使用且可靠的 IT 警报通知系统。 Twilio 坚如磐石的电信服务对于 PagerDuty 的成功至关重要。 Twilio 提供了从短信升级到语音通知的灵活性,以及一个简单的 API,简化了 PagerDuty 与 Nagios、Pingdom、Splunk 和 Zenoss 等监控服务的集成。借助 PagerDuty,用户只需在一个地方即可设置具有多个覆盖级别的复杂警报规则。如果主要联系人没有响应,警报将升级至次要联系人。用户只需回复短信通知或从语音菜单中选择一个选项即可轻松响应。用户还可以通过跨平台移动网站或本机 iOS 和 Android 应用程序直接从手机立即升级警报。
运营影响
数量效益
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