Ozburn-Hessey Logistics Puts a New Spin on Supply-Chain Visibility
公司规模
1,000+
地区
- America
国家
- United States
产品
- WebFOCUS
- Ovation Portal
- InfoApp
技术栈
- Oracle Data Warehouse
- Business Intelligence
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 质量预测分析
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Ozburn-Hessey Logistics LLC (OHL) is one of the world’s largest third-party logistics companies. It provides integrated global supply-chain management solutions, including transportation, warehousing/e-fulfillment, customs brokerage, freight forwarding, and import/export consulting services. The company manages every stage of direct-to-consumer fulfillment for global companies – moving products from overseas manufacturers to U.S. ports, through U.S. customs, into domestic warehouses, and through e-fulfillment to customers. OHL operates more than 130 distribution centers, employs approximately 10,000 people, and has annual revenue of $1.2 billion.
挑战
Ozburn-Hessey Logistics (OHL) was facing a challenge in providing its customers with timely and accurate reporting about its performance across all its lines of business. The company had a different customer-facing web application for each of its four lines of business: freight forwarding, customs brokerage, warehousing/e-fulfillment, and transportation. Each application had a separate URL and required a unique log-in procedure. This made the reporting process time-consuming and cumbersome. OHL recognized that multiple websites and manual reporting did not represent a world-class experience. They wanted to provide customers with a user-friendly, one-stop portal that could deliver comprehensive performance information for all lines of business.
解决方案
OHL used the WebFOCUS BI and analytics platform from Information Builders to build a state-of-the-art dashboard that provides information on more than 50 key performance indicators (KPIs). The user-friendly InfoApp™ allows customers to drag-and-drop KPIs into the dashboard to get information about every aspect of OHL’s performance. Reports are displayed using interactive graphs that track essential metrics such as on-hand inventory levels, open order summary, and orders to ship today. KPIs are updated hourly and users can click the graphics to drill into the granular details. The team also used WebFOCUS to create a KPI dashboard and embed it into OHL’s “Ovation” portal. They developed single sign-on capabilities to embed WebFOCUS seamlessly in the portal and used native customization capabilities in WebFOCUS to match all fonts, styles, colors, logos, and other aspects of the OHL brand.
运营影响
数量效益
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