克服部落知识：TechQuarters 简化业务流程的旅程
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 教育
- 设备与机械
用例
- 时间敏感网络
- 虚拟培训
服务
- 云规划/设计/实施服务
- 培训
关于客户
TechQuarters 是一家总部位于伦敦的 IT 公司，帮助企业利用云解决方案来满足其 IT 需求。作为微软解决方案的领先供应商，其核心产品之一是微软云解决方案。该公司提供如何利用云技术的每项功能来发挥其优势的指导，提供精心设计的培训解决方案和专门的客户支持团队。 TechQuarters 非常自豪能够与企业合作，更好地了解他们的服务并帮助他们实现目标。该公司目前拥有超过43名员工，致力于帮助中小企业抓住云机遇。
挑战
TechQuarters 是一家专注于云解决方案的 IT 公司，随着业务开始增长，面临着重大挑战。该公司正在努力解决部落知识问题，即信息由个人掌握，而不是整个团队都可以访问。业务流程和程序缺乏集中式系统导致运营效率低下和不一致。团队必须向新员工反复教授每个流程，这非常耗时，并且会导致任务执行方式发生变化。此外，随着公司规模的扩大以及需要服务的客户数量的增加，流程和程序的手动记录已被证明是不够的。该团队需要一个能够简化运营并提高员工效率的解决方案。
解决方案
TechQuarters 在 SweetProcess 中找到了他们的解决方案，这是一款工作流程软件，使他们能够在团队成员之间均匀分配知识并创建更高效的员工队伍。该软件提供了他们所需的灵活性，可以整合分散在不同地方的各种物品，从而使操作更加顺畅。 SweetProcess 使 TechQuarters 能够记录可用的流程和程序，创建对员工有用的全面且易于使用的指南。该软件还充当集中知识库，确保所有员工（无论是新员工还是老员工）都可以访问他们所需的任何工作指令。这消除了部落知识的问题，并使新员工的任务变得更容易。此外，SweetProcess 被证明是员工培训、入职和离职的一个有价值的工具，并且允许清晰的文档版本控制。
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