Dynatrace > 实例探究 > 优化 Mirsal 性能并增强客户体验:迪拜海关与 Dynatrace 的合作之旅

优化 Mirsal 性能并增强客户体验:迪拜海关与 Dynatrace 的合作之旅

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技术
  • 网络安全和隐私 - 身份认证管理
  • 基础设施即服务 (IaaS) - 私有云
适用行业
  • 水泥
  • 建筑与基础设施
适用功能
  • 产品研发
  • 质量保证
用例
  • 行为与情绪追踪
  • 实时定位系统 (RTLS)
服务
  • 测试与认证
关于客户
迪拜海关是世界领先的合法贸易海关管理机构,为全球的安全海关提供便利。他们拥有 3,000 名员工和 25 个海关中心。
挑战
迪拜海关依靠任务关键型应用程序来处理货物的流动,这些应用程序的任何故障都可能导致商品延误和损坏。他们还希望主动联系客户,帮助他们完成交易。
解决方案
迪拜海关实施了 Dynatrace,以实现其应用程序和基础设施的端到端实时观测。 Dynatrace 能够捕获每笔用户交易并提供人工智能驱动的见解,使团队能够快速识别和解决性能问题。
运营影响
  • The implementation of Dynatrace has streamlined performance testing, accelerated Dubai Customs’ time-to-market for new digital services and application updates, and enhanced customer service. The system has enabled Dubai Customs to capture tracking numbers on the backend, identify the user, and create a dashboard to provide its customer service team with all the insights they need to understand the problem. This has allowed the organization to be more proactive in ensuring a smooth customer experience. In the future, its goal is to enable service teams to use these insights to proactively reach out to customers and resolve issues for them faster. Additionally, the open and extensible nature of Dynatrace has allowed Dubai Customs to capture custom metrics, putting more data about the outcomes that matter most to its business into actionable context.
数量效益
  • 90% reduction in tests, from 30 to 3 per release
  • Full visibility speeds up release cycle by 70%
  • Real-time insights enable better decision-making

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