Resco > 实例探究 > OptiComm automated 90% of optical network terminal activations after deploying Resco Mobile CRM

OptiComm automated 90% of optical network terminal activations after deploying Resco Mobile CRM

公司规模

11-200

地区

Pacific

国家

Australia

产品

Resco Mobile CRM

技术栈

Microsoft Dynamics

实施规模

Enterprise-wide Deployment

影响指标

Cost Savings
Productivity Improvements

技术

功能应用 - 远程监控系统

适用行业

电信

适用功能

现场服务

用例

远程资产管理

服务

软件设计与工程服务

关于客户

OptiComm is one of Australia’s largest open-access, fibreto-the-premises (FTTP) wholesale network infrastructure operators, servicing new residential housing, apartment, and commercial building markets. The company designs, builds, operates, and maintains fixed-line access, fiber-based telecommunications networks. The company’s network infrastructure comprises the final section (or ‘last mile’) of telecommunication networks. It connects homes, apartments, and commercial premises within OptiComm-connected estates to a central exchange point. The company has 68 employees and is headquartered in Port Melbourne, Australia.

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挑战

OptiComm designs, builds, operates, and maintains fixed-line access, fiber-based telecommunications networks. The company’s network infrastructure comprises the final section (or ‘last mile’) of telecommunication networks. It connects homes, apartments, and commercial premises within OptiComm-connected estates to a central exchange point. For field technicians, new installations of FTTP equipment require an optical network terminal (ONT) device installation to set the service demarcation. They need to set up and activate the ONT to complete the installation process. To optimize this procedure, OptiComm previously used an older web-based mobile solution. But, an increasing number of issues constrained its usability in the field. As the previous ONT installation app did not work properly, OptiComm’s field techs had to call to the Network Operations Center (NOC) during every ONT installation. While on the call, the NOC manually activated the ONT and then informed the field technician about the outcome – successful or failed installation. If the installation failed, the field technician had to fix it and call up the NOC once again to reactivate. Therefore, OptiComm had to find a new solution enabling employees to work more efficiently.

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解决方案

As OptiComm’s management decided to move its Operation Support Systems (OSS) to Microsoft Dynamics architecture, they were looking for a mobile solution that would smoothly integrate with this environment. So, after quick customization, OptiComm started to use Resco Mobile CRM within the technicians’ workflows. The primary use case was for field technicians’ new installations of FTTP optical network terminals. Resco enabled employees to automate the activation process and use the mobile application to get rid of long calls to the Network Operations Center. The technicians are also able to check the signal quality of the device through the app immediately, further streamlining their workflows.

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运营影响