Infobip > 实例探究 > OpenSooq:使用 WhatsApp Business API 彻底改变客户入职流程

OpenSooq:使用 WhatsApp Business API 彻底改变客户入职流程

Infobip Logo
技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 电子产品
  • 运输
适用功能
  • 物流运输
  • 质量保证
用例
  • 最后一英里交付
服务
  • 系统集成
关于客户
OpenSooq 是中东排名第一的阿拉伯语分类平台,实时连接买家和卖家。它拥有超过 4500 万独立用户,每年促成价值超过 250 亿美元的交易。
挑战
OpenSooq 有超过 4500 万用户使用该平台,由于中东和北非地区短信传输不可靠,OpenSooq 面临着复杂的验证过程。
解决方案
OpenSooq 集成了 WhatsApp Business API,提供无缝的客户入职体验和可靠的通信。
运营影响
  • The integration of WhatsApp Business API brought significant operational benefits to OpenSooq. The company was able to ensure 100% verification of customer phone numbers, automate verification errors, and detect users with verification issues. This led to a significant reduction in costs. The new system streamlined the password reset process, leading to a 60% reduction in customer complaints. The use of a trusted communication channel also led to an increase in customer engagement, resulting in an 82% improvement in customer satisfaction score. The productivity of agents also improved by 78%, and there was a 65% increase in first contact resolution. The handling time for agents decreased by 44%, further enhancing operational efficiency.
数量效益
  • 82% increase in customer satisfaction score
  • 78% increase in agent productivity
  • 60% decrease in password reset and verification complaints

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。