Norton Healthcare Achieves HIPAA Compliance and Scales Telehealth Offerings with BeyondTrust
公司规模
1,000+
地区
- America
国家
- United States
产品
- BeyondTrust Remote Support
技术栈
- ITIL
- ITSM tools
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 网络安全和隐私 - 云安全
适用行业
- 医疗保健和医院
适用功能
- 维护
用例
- 远程资产管理
- 远程控制
服务
- 云规划/设计/实施服务
关于客户
Norton Healthcare is a leader in serving adult and pediatric patients throughout Greater Louisville, Southern Indiana, the Commonwealth of Kentucky, and beyond. The hospital and health care system is Louisville’s fourth largest employer, and provides care at more than 250 locations throughout Kentucky and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with 1,837 licensed beds, 7 outpatient centers, 14 Norton Immediate Care Centers, more than 14,600 employees, nearly 1,000 employed medical providers, and approximately 2,000 total physicians on its medical staff. Mitch Bryant is the Information Services Production Support Manager and is responsible for managing the Service Center, including ITIL and ITSM tools.
挑战
Norton Healthcare, a leading healthcare provider in Louisville, Kentucky, was in search of a remote support tool that could help them lower costs, increase first-call resolution, reduce incident handling times, decrease call escalations, and reduce on-site visits. Additionally, the tool needed to be secure and meet HIPAA compliance standards, including data encryption and session recording. The demand for mHealth and telehealth services was increasing exponentially, and the number of mobile devices used amongst its workforce was continually increasing. The team needed a solution that could support all these endpoints securely. Furthermore, due to the COVID-19 pandemic, Norton Healthcare had to support a significantly increased number of remote workers, many of whom were using personal devices. The team needed to ensure that remote support and remote sign-in services were able to support BYOD in a secure fashion.
解决方案
Norton Healthcare has been using BeyondTrust Remote Support for more than 12 years. BeyondTrust Remote Support offered a secure solution that enabled Norton Healthcare to meet HIPAA compliance standards, including data encryption and session recording. The solution also supported mobile devices, which was crucial as the demand for mHealth and telehealth services increased exponentially. BeyondTrust automatically recorded all session activity, and all session data was encrypted to ensure HIPAA compliance. As a consequence of COVID-19, Norton Healthcare had to support an exploding number of remote workers. BeyondTrust Remote Support was able to support BYOD in a secure fashion. Looking ahead, Norton Healthcare is preparing their BeyondTrust tool to support considerably more mobile devices than ever before. They are also looking at migrating their BeyondTrust instance to the Cloud to reap further flexibility and scalability benefits.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
