Northgate Markets Automate their Approval Processes with Intellect
公司规模
1,000+
地区
- America
国家
- United States
产品
- Intellect Platform
技术栈
- Business Process Management (BPM)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
Northgate Market is a private family-owned company based in Anaheim, California. Founded in 1980, the company operates 36 stores in California and employs more than 5,000 people. Northgate Markets is committed to providing fresh and nutritious food while giving back to the community that allows them to keep their dreams growing. As the company expanded, it faced challenges in supervising all return requests. Delivery orders were hard to return and there was an increasing number of sit-in products waiting for approvals from other stores to be processed. This led to increased friction between employees and a lack of visibility in return processes.
挑战
Northgate Markets, a rapidly expanding supermarket chain in California, was struggling with an unclear and stressful credit request and return approval process. The company had been dealing with this issue for over six years. In an attempt to improve the situation, Northgate Markets implemented a call center to report any return issues, but this did not result in any significant improvement. The process was slow and the transparency of product tracking processes was deteriorating. Store personnel had to spend long periods of time on the phone, trying to reach the right person who could help them at the call center. The biggest challenge for Northgate Markets was to find a solution that would address their problems from a business point of view first and then include the technical component to keep their system transparent and easy to manage.
解决方案
After many attempts to solve the problem, Northgate understood that what they needed was a tracking solution to oversee their credit processes and initiate returns with full transparency. The solution they needed had to meet all of their business needs and most importantly give employees and the organization full transparency in each step of their delivery system. Intellect was able to meet all the requirements Northgate Markets needed from a BPM solution. Intellect’s actively engaged Support and Professional Services Team made the platform easy to learn and understand. Intellect allowed Northgate employees to easily track their return processes. Today, the Intellect platform’s workflow engine helps all Northgate stores see every step of their processes at all times, from the starting point, when processes are submitted, to the last step.
运营影响
数量效益
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