利用 AI 实现客户服务自动化：Nimbi 的成功故事
技术
- 分析与建模 - 机器学习
- 基础设施即服务 (IaaS) - 虚拟私有云
适用行业
- 消费品
适用功能
- 产品研发
- 销售与市场营销
用例
- 对话机器人
- 现场人员安全管理
服务
- 测试与认证
- 培训
关于客户
Nimbi 是来自巴西的供应链技术平台，业务遍及 50 多个国家，为 200 多家客户提供服务。他们为销售行业提供技术解决方案，使他们在友好的环境中提高效率。
挑战
Nimbi 需要实现客户服务流程自动化，以适应新消费者的需求。他们还需要一种能够处理大量查询并理解多种语言的技术。
解决方案
Nimbi 将 Aivo 的对话式人工智能用作虚拟助手，以补充人类代理的工作。虚拟助理接受过培训，能够流利地理解和交谈葡萄牙语、英语和西班牙语，以及表情符号、缩写、地区术语和拼写错误等自然语言。
运营影响
数量效益
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