nGenius 解决方案帮助丹佛健康中心提供优质语音和数据服务
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGenius Solution
技术栈
- VoIP
- PACs
- EMR
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络与连接 - WiFi
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
丹佛健康中心是科罗拉多州丹佛市和县的医疗安全网，为超过 25% 的丹佛居民提供服务。此外，丹佛三分之一的儿童由丹佛健康中心的医生照顾。丹佛健康中心拥有 477 张床位，配备一级创伤中心，是其服务的主要组成部分，此外还有 8 个家庭健康中心、12 个学校健康中心、一个药物和毒物中心以及一条全天候护士电话线，用于回答社区的问题。由于丹佛健康中心的所有全职医生都是科罗拉多大学医学院的教员，因此这家教学医院培训了二十多个不同专业的实习医生和住院医生，同时还为一所护理学校提供支持。丹佛健康中心的 IT 部门已经实施了光纤主干网络，足以支持拥有 18,000 个端口的大型校园环境。目前，它拥有 20 个远程站点，并计划支持更多新用户。校园内有 300 多个无线接入点，目前平均有 600 个同时进行的无线用户会话，预计明年这两个数字都将大幅增长。
挑战
Denver Health 是科罗拉多州丹佛市和县的一家医疗保健提供商，其无线使用量正在大幅增长。他们的整个网络都运行着 VoIP、PAC 和 EMR 应用程序。网络团队需要一个网络和应用程序性能管理解决方案来检测和诊断随着使用量不断增长而可能出现的应用程序问题。他们还实施了一个重要的 IP 语音 (VoIP) 试点项目，需要在网络使用量空前增长的时期管理语音流量以及其他关键应用程序（如电子病历 (EMR)、图片存档和通信系统 (PACS) 和流媒体视频）的性能。
解决方案
丹佛健康中心选择 nGenius 解决方案的原因有很多。首先，它提供了与患者治疗应用程序（例如 EMR 和 PACS）并列的 VoIP 流量的详细可视性。其次，它提供了网络性能的图形化历史报告。在网络使用量空前增长的时期，nGenius 解决方案用于管理语音流量以及其他关键应用程序（例如电子病历 (EMR)、图片存档和通信系统 (PACS) 和流媒体视频）的性能。nGenius 解决方案使网络团队能够查看关键的校园部分、它们的 QoS 等级以及遍历它们的所有语音和数据应用程序。分配给每个 QoS 等级的应用程序视图使网络团队能够确保语音以优先方式在整个网络中传输。丹佛健康中心还利用 nGenius 解决方案在切换到西门子企业文档管理（取代现有医疗记录系统）期间增强了网络和应用程序团队之间的沟通。
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