NewAir Replaces Costly WMS with Easy-to-Use RF-SMART
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- RF-SMART
- NetSuite
技术栈
- ERP
- Warehouse Management System (WMS)
- SuiteApp
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 消费品
- 零售
适用功能
- 仓库和库存管理
- 采购
用例
- 库存管理
- 仓库自动化
- 资产跟踪
服务
- 系统集成
- 培训
关于客户
NewAir is a thriving business that manufactures, repairs, and distributes a large range of small household appliances. From beer and wine fridges to humidors and portable cooling and heating products, NewAir products are carried by the largest retailers in North America such as Target, Walmart, Home Depot, and Lowes. Dedicated to exceptional customer service from their responsive North American in-house call center, NewAir is housed in a large warehouse facility that has over 100+ SKU’s. NewAir not only drop ships product directly from orders placed via eCommerce sales platforms, but also drives B2B transactions with appliance wholesalers, and processes sales orders directly via their own website.
挑战
In 2018, NewAir decided to review their homegrown system and focus on gaining better inventory visibility, as well as the departmental visibility that comes with integrating one Enterprise Resource Planning (ERP) solution. NetSuite was chosen as their ERP, and NewAir went live in February 2019. As part of the project, several SuiteApp solutions were evaluated to provide a warehouse barcoding solution to make inventory more accurate. NewAir wanted to replace their previous systems, which relied heavily on the tribal knowledge of the warehouse staff and a dependence on excel spreadsheets. NewAir selected a WMS, but it was soon discovered after going live that the solution would require far more customization and expensive development to make the product work. The WMS functionality frustrated the warehouse staff because the orders were slow to get out the door. Additionally, NewAir felt they were not receiving the support they needed. The main issue was that every time they needed more information, they would be told they needed more training, which would be costly.
解决方案
NewAir decided to revisit the SuiteApp options to get their inventory and warehouse processes better integrated with NetSuite. They received two positive reviews from companies using RF-SMART and chose it to replace the incumbent solution. The difference was immediately evident when the RF-SMART project manager came onsite to walk through the warehouse to fully understand the processes in place. This hands-on approach helped NewAir understand their options and empowered them with the knowledge to manage the system themselves. Training was found to be easy, and the warehouse staff quickly adapted to the change. Management has open access to each module of RF-SMART and can request further functionality.
运营影响
数量效益
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