NetMotion 移动绩效管理为客户服务腾出更多时间
公司规模
1,000+
地区
- Europe
国家
- Netherlands
产品
- NetMotion Mobile Performance Management software
技术栈
- Mobile tablets
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 现场服务
用例
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Groenhuysen 是一家位于荷兰罗森达尔地区的医疗保健组织。该组织拥有 2,300 名工作人员和 1,300 名志愿者，帮助老年人充分利用每一天。Groenhuysen 的业务范围很广，从公寓集体住房到成人日托中心，再到客户家中探访。他们提供的服务范围从日常生活帮助和咨询到康复、各种形式的治疗和熟练的护理服务等医疗保健服务。Groenhuysen 被评为荷兰管理最完善的公司之一，在创新、员工和客户满意度方面表现最佳。该公司还因其以人为本的护理实践而获得了国际认可。
挑战
荷兰一家医疗机构 Groenhuysen 面临着连接可靠性问题。该机构的移动护理提供商需要与电子客户记录 (ECR) 建立稳定的连接，以便通过平板电脑直接在线输入和查看客户报告。然而，他们与互联网和公司网络的连接经常很慢或完全中断，迫使他们不断重新连接到 ECR。这导致员工浪费了大量时间，直接影响了他们为客户服务的时间。ICT 部门开始寻找一种解决方案，使护理人员无论身在何处都能更高效、更高效地工作。
解决方案
Groenhuysen 连接问题的解决方案来自 NetMotion Mobility，它是 NetMotion 移动性能管理解决方案的一部分。为了试用 NetMotion Mobility 软件，ICT 团队选择了一个护理提供商曾遇到过严重互联网问题的地区。工作人员很快意识到连接更加可靠。在成功试用后，NetMotion 的当地实施合作伙伴 NetBoss 开始全面推广。实施过程非常顺利，工作人员几乎没有注意到过渡。他们注意到的是连接问题消失了。NetBoss 提供了制定策略的建议，以确保工作人员所依赖的主要应用程序始终获得优先权，尤其是在覆盖范围较差的地区。这使得工作人员可以在后台进程运行时继续输入和处理报告。
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