MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services
公司规模
11-200
地区
- America
国家
- United States
产品
- Continuity247
- TruVerify
- Vault
技术栈
- Backup and Disaster Recovery (BDR)
- Video Verification
- Network Operations Center (NOC)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 备份与恢复
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
服务
- 云规划/设计/实施服务
- 系统集成
- 培训
关于客户
MySherpa is a Delaware-based provider of managed IT, cloud, data protection, and other technology services. Founded in 2001 by Greg Gurev, the company serves small- to medium-sized businesses in the Greater Philadelphia market. MySherpa supports a variety of unique verticals, including healthcare, legal, and financial services. The company aims to help clients achieve peak performance by understanding their specific technology needs and delivering customized support. MySherpa proactively plans for potential issues and takes ownership of problems, allowing clients to focus on their core business activities.
挑战
MySherpa faced the challenge of delivering effective data backup and business continuity services to clients in various data-driven industries such as healthcare, legal, and financial services. The company needed a robust solution that could ensure data integrity and minimize downtime for their clients. Additionally, MySherpa required a platform that could reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.
解决方案
MySherpa adopted Continuum’s Continuity247 platform, a fully-managed backup and disaster recovery (BDR) solution. Continuity247 combines a powerful feature set with direct support from Continuum’s Network Operations Center (NOC) technicians, who handle day-to-day monitoring, management, and troubleshooting of client backups. The platform's TruVerify technology provides video verification to confirm the integrity of recovery points, simplifying troubleshooting and offering tangible proof of service quality. MySherpa also leverages Continuum’s Tech Advantage program to upgrade existing clients to Continuity247, minimizing downtime by completing migrations after hours or on weekends.
运营影响
数量效益
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