Mynd 通过 Revenue.io 提高质量保证和呼叫路由效率
技术
- 网络与连接 - 网关
适用行业
- 设备与机械
- 金融与保险
适用功能
- 质量保证
- 销售与市场营销
用例
- 租赁金融自动化
- 质量预测分析
服务
- 系统集成
- 测试与认证
关于客户
Mynd 是一家汇集技术和当地专业知识的公司，旨在简化寻找、融资、保险、租赁、管理和销售单户租赁房产的流程。他们在全国超过 25 个市场开展业务。
挑战
每个月，Mynd 都会向当前和潜在投资者拨打数千个外线电话，寻求寻找、融资、保险、租赁、管理或出售单户投资房产。为了确保潜在客户找到最好的投资者开发专家，Mynd 需要用高效、敏捷且可扩展的现代解决方案取代其传统电话技术。该公司需要一个能够轻松启动和编辑呼叫路由规则的 IVR 系统，以确保大量呼入呼叫能够到达正确的专家手中。 Mynd 的遗留系统使得路由调整变得困难且乏味。 Mynd 还需要扩大质量保证范围。但如果没有对话智能，就很难知道要听哪些电话，更不用说提供大规模的质量保证了。
解决方案
Mynd 选择 Revenue.io 作为他们的解决方案。他们实施了 RingDNA 来提高生产力，并实施了 Conversation AI 来保证质量。 RingDNA 允许销售代表通过自动化功能每天拨打更多电话，而 Conversation AI 使质量保证团队能够诊断电话并分析行为指标。 Revenue.io 提供了高效且可扩展的 IVR 系统，可以轻松编辑呼叫路由规则并在几分钟内进行调整。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.
