MultiPlan Sees 56% Reduction in Average Response Time with Help from New Relic
公司规模
1,000+
地区
- America
国家
- United States
产品
- New Relic
技术栈
- Java
- Oracle
- VMware
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
MultiPlan is a comprehensive cost management solutions provider for the healthcare industry. Founded in 1980, the company works with nearly 900,000 providers to serve 67 million consumers across the United States. The company has been experiencing dramatic growth, processing as many as 140 million claims annually. MultiPlan relies on almost 400 different software applications and almost 100 web services to drive its business. The company is headquartered in New York City and employs over 2,300 people.
挑战
MultiPlan, a healthcare cost management solutions provider, was experiencing dramatic growth, processing as many as 140 million claims annually. The company relied on almost 400 different software applications and almost 100 web services to drive its business. In 2011, the team began to encounter performance issues with the web services they were running in Cape Clear, an enterprise service bus. They had very little visibility into the performance of key components across that environment. Customers often discovered issues before they did. The tipping point came when an unexpected weekend outage caused the company to re-evaluate their performance monitoring.
解决方案
Prior to New Relic, MultiPlan relied on a patchwork of monitoring technologies, many of them on-premise solutions requiring thousands of dollars and hundreds of hours just to configure and install. They decided to try New Relic and were able to have it up and running in 15 minutes. A few minutes later, they were able to identify the root cause of a database issue that had been eluding them for months. With New Relic, MultiPlan gains a level of clarity and nuance that similar tools simply can’t match. New Relic tells them if an error is trivial or critical, and that’s a huge help in prioritizing fixes. New Relic gives them a holistic view of those dependencies so that they can understand exactly where issues are emerging.
运营影响
数量效益
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