Multinational Retailer Transforms Procurement and Logistics Processes to Lower Costs and Improve Service
公司规模
Large Corporate
地区
- Europe
产品
- e2open Purchase Order Collaboration
- e2open Transportation Management
- e2open Bookings
- e2open Logistics Visibility
- Oracle Transportation Management (OTM)
技术栈
- SaaS
- Cloud-native platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 库存管理系统
- 功能应用 - 运输管理系统 (TMS)
- 功能应用 - 远程监控系统
适用行业
- 零售
适用功能
- 物流运输
- 采购
- 仓库和库存管理
用例
- 库存管理
- 供应链可见性(SCV)
- 资产跟踪
- 车队管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
The customer is a leading European multinational retailer that has grown from a single location to thousands of storefronts and hundreds of thousands of employees worldwide. It ranks among the top ten retailers globally by gross revenues, serving millions of customers both in stores and online. The company places a high value on inventory management and product availability to provide excellent service to its shoppers. With over 100,000 purchase orders placed annually with more than 800 suppliers worldwide, the retailer's operations are vast and complex. The company sought to improve its procurement and logistics processes to better serve its customers and reduce operational costs.
挑战
This leading European multinational retailer faced significant challenges in managing its large-scale procurement and logistics operations. The company places over 100,000 purchase orders annually with more than 800 suppliers worldwide. The existing transportation management system (TMS) lacked the sophistication to gather and organize shipment information from suppliers, making it difficult to track inbound goods to distribution hubs. Additionally, the supply chain team was not receiving timely updates from ocean carriers and freight forwarders, which handle over 50,000 twenty-foot equivalent units (TEUs) each year. The retailer aimed to reduce costs and reliance on freight forwarders by utilizing in-house logistics teams. The new technology solution needed to offer broad capabilities, including order and supplier collaboration, transportation planning, and shipment execution on a single platform.
解决方案
To address these challenges, the retailer decided to replace its legacy Oracle Transportation Management (OTM) system with a suite of applications from e2open. E2open was chosen due to its existing partnership with the retailer and its proven capabilities in trade compliance and shipment visibility. The new solution included multiple e2open applications such as Purchase Order Collaboration, Transportation Management, Bookings, and Logistics Visibility. These applications provided a centralized platform for all supplier and service provider communication, standardizing processes across the retailer's functional teams. The solution also offered a repository for customs compliance and supplier quality documentation, essential for fast border crossings. Additionally, the system enabled shipment forecasting and reservations to secure capacity in bulk, even before suppliers executed specific booking requests. E2open conducted a proof-of-concept project to validate its capabilities, successfully providing accurate and timely tracking information for shipments over several months.
运营影响
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