MTD 通过 Vonage Contact Center for Salesforce 提高客户体验和效率
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 电网
- 电信
适用功能
- 产品研发
- 销售与市场营销
用例
- 库存管理
- 人员跟踪与监控
服务
- 系统集成
- 培训
关于客户
MTD 是户外动力设备领域的全球领导者，专注于提供卓越的客户参与度并改善与零售商的合作伙伴关系。
挑战
MTD 的传统联络中心技术阻碍了性能和运营潜力。
解决方案
MTD 实施了 Vonage Contact Center for Salesforce，以改善客户体验和运营效率。
运营影响
数量效益
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