实例探究 > MSP Recovers 85K Files from a Ransomware Attack

MSP Recovers 85K Files from a Ransomware Attack

公司规模
SME
地区
  • America
国家
  • United States
产品
  • Datto SIRIS
  • Datto Instant Virtualization
技术栈
  • Backup and Disaster Recovery (BDR)
  • Hybrid Cloud
  • Email Security
  • DNS Blocking Service
  • Anti-virus Software
实施规模
  • Enterprise-wide Deployment
影响指标
  • Customer Satisfaction
  • Digital Expertise
技术
  • 基础设施即服务 (IaaS) - 备份与恢复
  • 网络安全和隐私 - 端点安全
  • 基础设施即服务 (IaaS) - 混合云
适用行业
  • 建筑与基础设施
  • Professional Service
适用功能
  • 商业运营
  • 设施管理
服务
  • 云规划/设计/实施服务
  • 网络安全服务
  • 系统集成
关于客户
MTM Computer Consulting is a California-based managed service provider (MSP) that has been offering a range of backup and disaster recovery (BDR) services to local businesses for the past nine years. The company, led by President Tim McCoy, has extensive experience in various BDR solutions, from traditional tape backups to modern hybrid cloud systems. MTM's clientele includes businesses from diverse sectors, including a property management firm that recently faced a significant ransomware attack. MTM's expertise in data protection and recovery has made it a trusted partner for businesses looking to safeguard their critical data against emerging threats like ransomware.
挑战
For one of MTM Computer Consulting's clients, a property management firm, a well-crafted phishing email bypassed multiple layers of security, including email security, DNS blocking service, and anti-virus software. The email contained a malicious zip file that, once downloaded, began encrypting files on both local and shared resources. The user who downloaded the file was unaware of the encryption process and shut down his laptop, leaving the ransomware to spread unnoticed. The attack compromised a folder containing 85,000 files crucial to the firm's Construction division. The situation was only discovered when another colleague reported issues accessing shared files, prompting MTM President Tim McCoy to investigate and identify the ransomware attack.
解决方案
Upon identifying the ransomware attack, Tim McCoy immediately accessed the Datto SIRIS device used by the property management firm for data backups. Utilizing Datto's Instant Virtualization technology, McCoy virtualized the entire server locally on the Datto device. This allowed him to restore the server with the most recent backup data, effectively neutralizing the ransomware and ensuring zero downtime for the client. The rapid restore time was crucial in maintaining client satisfaction and operational continuity. McCoy's swift and effective response not only resolved the immediate crisis but also reinforced the importance of robust backup solutions. Following the incident, McCoy is working on enhancing the firm's cybersecurity policies, particularly around handling zip files, to prevent future occurrences. However, he remains confident in the reliability of Datto's solutions to manage any similar threats that may arise.
运营影响
  • The property management firm experienced zero downtime during the ransomware recovery process, thanks to the rapid restore capabilities of Datto's Instant Virtualization technology.
  • MTM Computer Consulting was able to quickly identify and respond to the ransomware attack, demonstrating their expertise in data protection and recovery.
  • The successful recovery of 85,000 critical files reinforced the client's trust in MTM's services and the effectiveness of their backup solutions.
  • The incident highlighted the importance of having a robust backup and disaster recovery plan in place to mitigate the impact of ransomware attacks.
  • MTM is now working on tightening the client's cybersecurity policies, particularly around handling zip files, to prevent future incidents.
数量效益
  • Recovered 85,000 files from the ransomware attack.
  • Achieved zero downtime for the client during the recovery process.

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